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var(--line);color:var(--ink-2);cursor:pointer;border-radius:6px;align-items:center;gap:5px;padding:5px 10px;font-size:11.5px;font-weight:600;transition:all .12s;display:inline-flex}.attach-btn:hover{border-color:var(--accent);color:var(--accent)}.attach-input{display:none}.attach-chips{flex-wrap:wrap;gap:5px;display:flex}.attach-chip{background:var(--accent-soft);color:var(--accent-dark);border:1px solid #c7e6df;border-radius:99px;align-items:center;gap:6px;max-width:240px;padding:4px 8px 4px 9px;font-size:11px;font-weight:500;display:inline-flex}.attach-chip .ac-name{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.attach-chip .ac-size{color:var(--muted);flex-shrink:0;font-size:10px}.attach-chip button{color:var(--accent-dark);cursor:pointer;background:0 0;border:none;flex-shrink:0;padding:0 0 0 2px;font-size:14px;line-height:1}.attach-chip button:hover{color:var(--danger)}.msg-attach-list{flex-wrap:wrap;gap:6px;margin-top:10px;display:flex}.msg-attach-item{background:var(--paper);border:1px solid var(--line);color:var(--ink-2);cursor:pointer;border-radius:7px;align-items:center;gap:7px;padding:6px 11px;font-size:12px;text-decoration:none;transition:all .12s;display:inline-flex}.msg-attach-item:hover{border-color:var(--accent);color:var(--accent);background:var(--accent-soft)}.msg-attach-item .mai-icon{font-size:14px}.msg-attach-item .mai-size{color:var(--muted);font-size:10.5px}.notif-wrap{flex-shrink:0;position:relative}.notif-bell{cursor:pointer;color:#eab308;background:0 0;border:1px solid #eab30859;border-radius:8px;justify-content:center;align-items:center;width:36px;height:36px;transition:background .15s,border-color .15s,color .15s;display:inline-flex;position:relative}.notif-bell:hover{color:#fde68a;background:#eab3081a;border-color:#eab30899}.notif-bell.has-unread{color:#eab308;border-color:#eab308}.notif-badge{color:#fff;background:#dc2626;border:2px solid #0d3d33;border-radius:99px;justify-content:center;align-items:center;min-width:17px;height:17px;padding:0 4px;font-family:JetBrains Mono,monospace;font-size:10px;font-weight:700;line-height:13px;display:none;position:absolute;top:-5px;right:-5px}.notif-badge.show{display:flex}@keyframes notif-pulse{0%{box-shadow:0 0 #f5c84280}70%{box-shadow:0 0 0 7px #f5c84200}to{box-shadow:0 0 #f5c84200}}.notif-bell.pulse{animation:.9s ease-out notif-pulse}.notif-panel{background:var(--paper);border:1px solid var(--line);z-index:120;border-radius:12px;width:360px;max-width:calc(100vw - 24px);display:none;position:absolute;top:calc(100% + 8px);right:0;overflow:hidden;box-shadow:0 16px 40px #0f172a2e,0 2px 8px #0f172a14}.notif-panel.open{display:block}.notif-panel-head{border-bottom:1px solid var(--line-2);background:#fafaf7;justify-content:space-between;align-items:center;padding:12px 14px;display:flex}.notif-panel-head h4{color:var(--ink);margin:0;font-size:13px;font-weight:700}.notif-panel-head .np-actions{gap:10px;display:flex}.notif-panel-head .np-actions a{color:var(--accent);cursor:pointer;font-size:11px;font-weight:600}.notif-panel-head .np-actions a:hover{text-decoration:underline}.notif-list{max-height:420px;overflow-y:auto}.notif-item{cursor:pointer;border-bottom:1px solid var(--line-2);align-items:flex-start;gap:10px;padding:11px 14px;transition:background .12s;display:flex}.notif-item:last-child{border-bottom:none}.notif-item:hover{background:#fafaf7}.notif-item.unread{background:var(--accent-2-soft)}.notif-item.unread:hover{background:#fdf3bf}.notif-ico{background:var(--accent-soft);border-radius:8px;flex-shrink:0;place-items:center;width:30px;height:30px;font-size:14px;display:grid}.notif-ico.n-assign{background:#ede9fe}.notif-ico.n-reply{background:var(--accent-soft)}.notif-ico.n-escalate{background:#fee2e2}.notif-ico.n-close{background:#dcfce7}.notif-ico.n-reopen{background:#fee2e2}.notif-ico.n-helper{background:var(--accent-2-soft)}.notif-body{flex:1;min-width:0}.notif-body .n-text{color:var(--ink-2);font-size:12.5px;line-height:1.4}.notif-body .n-text strong{color:var(--ink);font-weight:700}.notif-body .n-meta{color:var(--muted);margin-top:3px;font-family:JetBrains Mono,monospace;font-size:10.5px}.notif-dot{background:var(--accent-2);border-radius:50%;flex-shrink:0;width:8px;height:8px;margin-top:5px}.notif-empty{text-align:center;color:var(--muted);padding:40px 20px;font-size:12.5px}.notif-empty .ne-ico{opacity:.5;margin-bottom:8px;font-size:30px;display:block}@media (width<=768px){.notif-panel{border-left:none;border-right:none;border-radius:0;width:auto;max-width:100%;position:fixed;top:64px;left:0;right:0}}.msg.internal .body{border-color:#fcd34d;border-left:3px solid var(--accent-2-dark);background:#fffaf0}.msg.internal .body .int-tag{background:var(--accent-2-soft);color:var(--accent-2-dark);text-transform:uppercase;letter-spacing:.05em;vertical-align:middle;border-radius:99px;align-items:center;gap:4px;margin-left:8px;padding:2px 7px;font-size:9.5px;font-weight:700;display:inline-flex}.reply-mode-bar{border:1px solid var(--line);border-radius:8px;gap:0;margin-bottom:8px;display:inline-flex;overflow:hidden}.reply-mode-btn{color:var(--muted);cursor:pointer;background:#fff;border:none;align-items:center;gap:6px;padding:6px 14px;font-family:inherit;font-size:12px;font-weight:600;transition:background .12s,color .12s;display:inline-flex}.reply-mode-btn+.reply-mode-btn{border-left:1px solid var(--line)}.reply-mode-btn:hover{background:#fafaf7}.reply-mode-btn.active[data-mode=reply]{background:var(--accent);color:#fff}.reply-mode-btn.active[data-mode=internal]{background:var(--accent-2-dark);color:#fff}.reply-mode-hint{margin-left:10px;font-size:11px}.reply-mode-hint.reply{color:var(--muted)}.reply-mode-hint.internal{color:var(--accent-2-dark);font-weight:600}.bulk-checkbox{width:16px;height:16px;accent-color:var(--accent);cursor:pointer;vertical-align:middle}.bulk-bar{background:var(--ink);color:#fff;box-shadow:var(--shadow);border-radius:10px;flex-wrap:wrap;align-items:center;gap:12px;margin-bottom:12px;padding:10px 16px;display:flex}.bulk-bar .bb-count{align-items:center;gap:7px;font-size:13px;font-weight:700;display:inline-flex}.bulk-bar .bb-count .bb-num{background:var(--accent-2);color:#3f2f00;border-radius:99px;padding:2px 8px;font-family:JetBrains Mono,monospace;font-size:12px;font-weight:700}.bulk-bar .bb-spacer{flex:1}.bulk-bar .btn{font-size:12px}.bulk-bar .btn-bb{color:#fff;background:#ffffff1f;border-color:#ffffff40}.bulk-bar .btn-bb:hover{background:#ffffff38;border-color:#ffffff73;transform:none}.bulk-bar .btn-bb-clear{color:#ffffffb3;background:0 0;border-color:#0000}.bulk-bar .btn-bb-clear:hover{color:#fff;background:#ffffff1a;border-color:#0000}tr.row-selected td{background:var(--accent-2-soft)!important}.csat-box{background:linear-gradient(135deg,#fffaf0 0%,#fef9c3 100%);border:1px solid #fcd34d;border-radius:12px;margin-top:18px;padding:16px 18px}.csat-box h4{color:var(--ink);margin:0 0 4px;font-size:13.5px;font-weight:700}.csat-box .csat-sub{color:var(--muted);margin-bottom:10px;font-size:11.5px}.csat-stars{gap:4px;display:inline-flex}.csat-star{cursor:pointer;color:#d6d3c8;-webkit-user-select:none;user-select:none;font-size:28px;line-height:1;transition:color .1s,transform .1s}.csat-star:hover{transform:scale(1.15)}.csat-star.on{color:#eab308}.csat-star.readonly{cursor:default}.csat-star.readonly:hover{transform:none}.csat-comment{border:1px solid var(--line);resize:vertical;background:#fff;border-radius:8px;width:100%;min-height:60px;margin-top:10px;padding:9px 11px;font-family:inherit;font-size:13px}.csat-done{color:var(--ok);align-items:center;gap:8px;font-size:12.5px;font-weight:600;display:flex}.csat-result{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.csat-result .csat-score{color:var(--accent-2-dark);font-size:20px;font-weight:700}.csat-dist-row{align-items:center;gap:8px;margin:6px 0;display:flex}.csat-dist-row .cd-label{width:54px;color:var(--ink-2);font-size:11.5px}.csat-dist-row .cd-bar{background:#f1efe8;border-radius:99px;flex:1;height:9px;overflow:hidden}.csat-dist-row .cd-fill{background:linear-gradient(90deg,#eab308,#ca8a04);height:100%}.csat-dist-row .cd-num{color:var(--muted);text-align:right;width:34px;font-family:JetBrains Mono,monospace;font-size:11px}.kb-search-wrap{margin-bottom:16px;position:relative}.kb-search{border:1px solid var(--line);background:#fff;border-radius:10px;outline:none;width:100%;padding:12px 14px 12px 40px;font-family:inherit;font-size:14px}.kb-search:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.kb-search-wrap .kb-search-ico{color:var(--muted);pointer-events:none;position:absolute;top:50%;left:14px;transform:translateY(-50%)}.kb-grid{grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:14px;display:grid}.kb-card{background:var(--paper);border:1px solid var(--line);cursor:pointer;border-radius:12px;flex-direction:column;padding:14px 16px;transition:transform .12s,box-shadow .12s;display:flex}.kb-card:hover{box-shadow:var(--shadow);border-color:var(--accent);transform:translateY(-2px)}.kb-card .kb-cat{text-transform:uppercase;letter-spacing:.06em;background:var(--accent-soft);color:var(--accent);border-radius:99px;align-self:flex-start;margin-bottom:8px;padding:2px 8px;font-size:9.5px;font-weight:700;display:inline-block}.kb-card .kb-title{color:var(--ink);margin-bottom:5px;font-size:14px;font-weight:700}.kb-card .kb-excerpt{color:var(--muted);-webkit-line-clamp:3;-webkit-box-orient:vertical;font-size:12px;line-height:1.5;display:-webkit-box;overflow:hidden}.kb-card .kb-foot{border-top:1px dashed var(--line-2);color:var(--muted-2);justify-content:space-between;align-items:center;margin-top:10px;padding-top:8px;font-size:10.5px;display:flex}.kb-article{background:var(--paper);border:1px solid var(--line);border-radius:14px;max-width:760px;padding:24px 28px}.kb-article h2{letter-spacing:-.02em;margin:6px 0 4px;font-size:22px}.kb-article .kb-body{color:var(--ink-2);margin-top:14px;font-size:13.5px;line-height:1.65}.kb-article .kb-body p{margin:0 0 10px}.kb-article .kb-body h3{margin:16px 0 6px;font-size:15px}.kb-article .kb-body ul,.kb-article .kb-body ol{margin:8px 0;padding-left:22px}.kb-article .kb-body li{margin:3px 0}.kb-suggest{background:var(--accent-soft);border:1px solid #c7e6df;border-radius:10px;margin-bottom:14px;padding:11px 14px}.kb-suggest .kbs-head{text-transform:uppercase;letter-spacing:.06em;color:var(--accent-dark);margin-bottom:7px;font-size:11px;font-weight:700}.kb-suggest .kbs-item{color:var(--accent-dark);cursor:pointer;align-items:center;gap:7px;padding:5px 0;font-size:12.5px;display:flex}.kb-suggest .kbs-item:hover{text-decoration:underline}.msg .text{line-height:1.6}.msg .text p{margin:0 0 8px}.msg .text p:last-child{margin-bottom:0}.msg .text h1,.msg .text h2,.msg .text h3{margin:12px 0 6px;font-weight:700}.msg .text h1{font-size:18px}.msg .text h2{font-size:16px}.msg .text h3{font-size:14px}.msg .text ul,.msg .text ol{margin:6px 0;padding-left:24px}.msg .text li{margin:2px 0}.msg .text blockquote{border-left:3px solid var(--accent);color:var(--muted);margin:8px 0;padding:4px 12px;font-style:italic}.msg .text code{background:#f3f4f6;border-radius:3px;padding:1px 5px;font-family:JetBrains Mono,monospace;font-size:12.5px}.msg .text pre{background:#f3f4f6;border-radius:6px;margin:8px 0;padding:10px 12px;overflow-x:auto}.msg .text pre code{background:0 0;padding:0}.msg .text a{color:var(--accent);text-decoration:underline}.msg .text table{border-collapse:collapse;margin:8px 0}.msg .text table td,.msg .text table th{border:1px solid var(--line);padding:4px 8px}.msg .text img{border-radius:4px;max-width:100%;height:auto;margin:4px 0}