:root{--bg:#f6f4ef;--paper:#fff;--surface:#fafaf7;--surface-2:#f9fafb;--ink:#0e1726;--ink-2:#1f2937;--on-ink:#fff;--ink-surface:#0e1726;--muted:#6b7280;--muted-2:#9ca3af;--line:#e7e2d6;--line-2:#eef0f3;--accent:#0d7a6b;--accent-soft:#e6f2ef;--accent-dark:#0a5d52;--accent-2:#eab308;--accent-2-soft:#fef9c3;--accent-2-dark:#ca8a04;--warn:#b45309;--warn-soft:#fef3c7;--danger:#b91c1c;--danger-soft:#fee2e2;--info:#1e40af;--info-soft:#dbeafe;--ok:#166534;--ok-soft:#dcfce7;--body-bg:radial-gradient(ellipse 80% 60% at 50% 50%, #ffffffa6 0%, transparent 70%), linear-gradient(125deg, #ebf6f0 0%, #f1f4e2 50%, #fbf3c8 100%);--shadow:0 1px 0 #0e17260a, 0 6px 18px -10px #0e17262e;--metric-olive-bg:linear-gradient(135deg, #e8eed4 0%, #cfd6b3 45%, #c9c290 100%);--metric-olive-label:#5a6a3e;--metric-olive-val:#1a2614}[data-theme=dark]{--bg:#0e141b;--paper:#171e27;--surface:#1f2832;--surface-2:#222c38;--ink:#e6eaf0;--ink-2:#c4ccd6;--on-ink:#0e141b;--ink-surface:#e6eaf0;--muted:#9aa6b4;--muted-2:#6b7787;--line:#2a3340;--line-2:#242d39;--accent:#14b8a6;--accent-soft:#0e2e2a;--accent-dark:#0d9488;--accent-2:#fbbf24;--accent-2-soft:#3a2f08;--accent-2-dark:#d97706;--warn:#fbbf24;--warn-soft:#3a2f08;--danger:#f87171;--danger-soft:#3a1d1d;--info:#93c5fd;--info-soft:#15233f;--ok:#86efac;--ok-soft:#13301f;--body-bg:radial-gradient(ellipse 90% 70% at 50% 0%, #14b8a614 0%, transparent 60%), linear-gradient(160deg, #0e141b 0%, #11181f 55%, #0c1218 100%);--shadow:0 1px 0 #0000004d, 0 8px 22px -12px #000000b3;--metric-olive-bg:linear-gradient(135deg, #1c2530 0%, #18202a 45%, #161d26 100%);--metric-olive-label:#9aa6b4;--metric-olive-val:#e8eef5}*{box-sizing:border-box}html,body,#root{min-height:100%;margin:0;padding:0}body{background:var(--body-bg);color:var(--ink);letter-spacing:-.005em;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;background-attachment:fixed;font-family:Geist,system-ui,sans-serif;font-size:14px;line-height:1.5}.serif{letter-spacing:-.02em;font-family:Geist,system-ui,sans-serif;font-weight:600}.mono{font-family:JetBrains Mono,monospace}.app{min-height:100vh;display:flex}.app.hidden{display:none}:root{--sb-rail:64px;--sb-full:240px;--sb-bg:#0d3d33;--sb-line:#ffffff14;--sb-text:#e7eee9;--sb-dim:#e7eee999;--sb-strong:#fff;--sb-hover:#ffffff0d;--sb-active-bg:#eab3082e;--sb-active-text:#fff;--sb-gold:#f59e0b;--sb-gold-dim:#d97706;--sb-icon:#5fcca9;--topbar-bg:#0d3d33;--topbar-border:#eab308}[data-theme=dark]{--sb-bg:#0b1117;--sb-line:#ffffff12;--sb-text:#cbd5e1;--sb-dim:#cbd5e18c;--sb-strong:#fff;--sb-hover:#ffffff0f;--sb-active-bg:#eab30829;--sb-active-text:#fff;--topbar-bg:#0b1117;--topbar-border:#2a3340}aside.sidebar{width:var(--sb-rail);background:var(--sb-bg);color:var(--sb-text);border-right:1px solid var(--sb-line);z-index:200;flex-direction:column;flex-shrink:0;height:100vh;transition:width .18s cubic-bezier(.4,0,.2,1);display:flex;position:sticky;top:0;overflow:hidden}aside.sidebar.is-open{width:var(--sb-full)}.sb-brand{border-bottom:1px solid var(--sb-line);background:0 0;flex-shrink:0;align-items:center;gap:12px;height:64px;padding:0 14px;display:flex;overflow:hidden}aside.sidebar:not(.is-open) .sb-brand{justify-content:center;padding:0}.sb-menu-btn{width:38px;height:38px;color:var(--sb-gold);border:1.5px solid var(--sb-gold);cursor:pointer;background:0 0;border-radius:9px;flex-shrink:0;justify-content:center;align-items:center;transition:background .12s,color .12s,border-color .12s;display:flex}.sb-menu-btn:hover{color:var(--sb-gold);background:#f59e0b1f}.sb-menu-btn svg{width:20px;height:20px}.sb-brand-text{white-space:nowrap}aside.sidebar:not(.is-open) .sb-brand-text{display:none}.sb-brand-text .t1{color:#fff;letter-spacing:-.005em;font-size:16px;font-weight:700;line-height:1.1}.sb-brand-text .t2{letter-spacing:.18em;color:var(--sb-gold);text-transform:uppercase;margin-top:3px;font-family:JetBrains Mono,monospace;font-size:9.5px;font-weight:700}.sb-nav{flex:1;padding:6px 0 10px;overflow:hidden auto}.sb-nav::-webkit-scrollbar{width:5px}.sb-nav::-webkit-scrollbar-thumb{background:#00000024;border-radius:99px}.nav-section{text-transform:uppercase;letter-spacing:.14em;color:var(--sb-gold);white-space:nowrap;padding:18px 18px 6px;font-size:10.5px;font-weight:700}aside.sidebar:not(.is-open) .nav-section{height:0;padding:0;font-size:0}aside.sidebar:not(.is-open) .nav-section:before{content:"";background:var(--sb-line);height:1px;margin:10px 14px;display:block}aside.sidebar:not(.is-open) .nav-section:first-of-type:before{margin-top:4px;display:none}.nav-item{height:44px;color:var(--sb-text);cursor:pointer;white-space:nowrap;border-radius:9px;align-items:center;gap:14px;margin:2px 8px;font-size:14px;font-weight:500;text-decoration:none;transition:background .12s,color .12s;display:flex;position:relative}aside.sidebar:not(.is-open) .nav-item{justify-content:center;margin:2px 6px;padding:0}aside.sidebar.is-open .nav-item{padding:0 14px}.nav-item .ico{flex-shrink:0;justify-content:center;align-items:center;width:22px;height:22px;display:flex}.nav-item .ico svg{width:20px;height:20px;stroke:var(--sb-icon);display:block}.nav-item:hover .ico svg{stroke:#7fe1c0}.nav-item .nav-label{font-size:14px}aside.sidebar:not(.is-open) .nav-item .nav-label{display:none}.nav-item:hover{background:var(--sb-hover);color:var(--sb-strong)}.nav-item.active{background:var(--sb-active-bg);color:var(--sb-active-text);box-shadow:inset 3px 0 0 var(--sb-gold);font-weight:600}.nav-item.active .ico svg{stroke:var(--sb-gold)}.nav-item .badge{color:var(--sb-icon);background:#ffffff1a;border-radius:99px;flex-shrink:0;justify-content:center;align-items:center;min-width:22px;height:22px;margin-left:auto;padding:0 7px;font-family:JetBrains Mono,monospace;font-size:11px;font-weight:700;display:flex}.nav-item.active .badge{color:var(--sb-gold);background:#f59e0b40}aside.sidebar:not(.is-open) .nav-item .badge{background:var(--sb-gold);border:1.5px solid var(--sb-bg);width:8px;min-width:8px;height:8px;margin:0;padding:0;font-size:0;line-height:0;position:absolute;top:7px;right:14px}.nav-item .nav-tip{color:#fff;white-space:nowrap;pointer-events:none;opacity:0;z-index:300;background:#11141c;border-radius:6px;padding:5px 10px;font-size:12px;transition:opacity .1s;position:absolute;top:50%;left:calc(100% + 10px);transform:translateY(-50%)}aside.sidebar:not(.is-open) .nav-item:hover .nav-tip{opacity:1}.sb-profile{cursor:pointer;border-top:1px solid var(--sb-line);flex-shrink:0;align-items:center;gap:12px;margin:0;padding:12px 14px;transition:background .12s;display:flex}.sb-profile:hover{background:var(--sb-hover)}aside.sidebar:not(.is-open) .sb-profile{justify-content:center;padding:12px 0}.sb-profile-avatar{color:#fff;background:linear-gradient(135deg,#f59e0b,#d97706);border-radius:50%;flex-shrink:0;place-items:center;width:38px;height:38px;font-size:13px;font-weight:800;display:grid}.sb-profile-info{flex:1;min-width:0}aside.sidebar:not(.is-open) .sb-profile-info{display:none}.sb-profile-name{color:var(--sb-strong);white-space:nowrap;text-overflow:ellipsis;font-size:13.5px;font-weight:700;line-height:1.2;overflow:hidden}.sb-profile-role{color:var(--sb-dim);white-space:nowrap;text-overflow:ellipsis;margin-top:2px;font-size:11px;overflow:hidden}.sb-profile-chevron{color:var(--sb-dim);flex-shrink:0;align-items:center;display:flex}.sb-profile-chevron svg{width:18px;height:18px}aside.sidebar:not(.is-open) .sb-profile-chevron{display:none}.login-screen{z-index:1000;background:linear-gradient(135deg,#0e1726 0%,#1a2538 50%,#0d7a6b 200%);justify-content:center;align-items:center;padding:24px;display:flex;position:fixed;inset:0}.login-screen.hidden{display:none}.login-screen:before{content:"";pointer-events:none;background:radial-gradient(at 100% 0,#14b8a62e,#0000 50%),radial-gradient(at 0 100%,#0d7a6b2e,#0000 50%);position:absolute;inset:0}.login-card{background:var(--paper);border-radius:18px;width:100%;max-width:420px;padding:36px 34px;position:relative;box-shadow:0 24px 60px #00000052,0 0 0 1px #ffffff14}.login-brand{text-align:center;margin-bottom:28px}.login-logo{color:#fff;background:linear-gradient(135deg,#14b8a6,#0d7a6b);border-radius:16px;justify-content:center;align-items:center;width:60px;height:60px;margin-bottom:14px;font-family:Geist,system-ui,sans-serif;font-size:24px;font-weight:800;display:inline-flex;box-shadow:0 10px 28px #0d7a6b52}.login-brand h1{color:var(--ink);letter-spacing:-.025em;margin:8px 0 4px;font-size:22px;font-weight:600}.login-tagline{color:var(--muted);font-size:13px}.login-error{color:#991b1b;background:#fef2f2;border:1px solid #fecaca;border-radius:8px;margin-bottom:14px;padding:10px 13px;font-size:12.5px;display:none}.login-error.show{display:block}.login-hint{text-align:center;border-top:1px dashed var(--line);color:var(--muted);margin-top:22px;padding-top:18px;font-size:11.5px;line-height:1.6}main{flex-direction:column;flex:1;min-width:0;display:flex}.topbar{background:var(--topbar-bg);border-bottom:1px solid var(--topbar-border);z-index:5;align-items:center;gap:14px;height:64px;padding:0 20px;display:flex;position:sticky;top:0}.topbar .crumbs{color:#ffffffbf;flex:1;font-size:13px}.topbar .crumbs strong{color:#fff;font-weight:600}.topbar .crumbs .crumb-label{color:#eab308;text-transform:uppercase;letter-spacing:.06em;font-size:11px;font-weight:700}.topbar .right{align-items:center;gap:14px;display:flex}.topbar-brand{border-right:1px solid var(--line);flex-shrink:0;align-items:center;gap:9px;margin-right:6px;padding-right:16px;display:flex}.topbar-brand-mark{background:linear-gradient(135deg, var(--accent), #14b8a6);color:#fff;border-radius:8px;flex-shrink:0;place-items:center;width:32px;height:32px;font-family:Geist,system-ui,sans-serif;font-size:13px;font-weight:700;display:grid;position:relative}.topbar-brand-mark:after{content:"";background:var(--accent-2);border:1.5px solid var(--paper);border-radius:50%;width:8px;height:8px;position:absolute;bottom:-2px;right:-2px}.topbar-brand-text .t1{color:var(--ink);letter-spacing:-.01em;font-size:13px;font-weight:700;line-height:1.2}.topbar-brand-text .t2{color:var(--muted);text-transform:uppercase;letter-spacing:.08em;margin-top:1px;font-family:JetBrains Mono,monospace;font-size:9.5px}.topbar-hamburger{color:#eab308;cursor:pointer;background:0 0;border:1px solid #eab30859;border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;width:38px;height:38px;transition:background .15s,border-color .15s,color .15s;display:none}.topbar-hamburger:hover{color:#fde68a;background:#eab3081a;border-color:#eab30899}.sidebar-backdrop{z-index:199;opacity:0;pointer-events:none;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);background:#0e172680;transition:opacity .2s;display:none;position:fixed;inset:0}@media (width<=768px){.topbar{gap:10px;padding:0 14px}.topbar .crumbs{font-size:11.5px}.topbar .right{gap:8px}.topbar-brand{margin-right:0;padding-right:10px}.topbar-brand-text,.topbar .user-switcher>div:last-child{display:none}aside.sidebar{z-index:1000;width:260px;height:100vh;transition:transform .25s cubic-bezier(.4,0,.2,1);position:fixed;top:0;bottom:0;left:0;transform:translate(-100%);box-shadow:4px 0 24px #0003}aside.sidebar.is-open{width:260px;transform:translate(0)}aside.sidebar .sb-brand-text,aside.sidebar .nav-label,aside.sidebar .sb-profile-info,aside.sidebar .sb-profile-chevron{display:block}aside.sidebar .nav-section{height:auto;padding:14px 18px 5px;font-size:9.5px}aside.sidebar .nav-section:before{display:none}aside.sidebar .nav-item{justify-content:flex-start;padding:0 12px}aside.sidebar .sb-menu-btn{display:none}.topbar-hamburger{display:inline-flex}.sidebar-backdrop{display:block}.sidebar-backdrop.show{opacity:1;pointer-events:auto}}.user-switcher{cursor:pointer;background:#0000002e;border:1px solid #ffffff2e;border-radius:99px;align-items:center;gap:10px;padding:6px 10px 6px 6px;display:flex}.avatar{color:#1a1a00;background:linear-gradient(135deg,#eab308,#ca8a04);border-radius:50%;place-items:center;width:30px;height:30px;font-size:12px;font-weight:700;display:grid}.user-switcher select{color:#fff;cursor:pointer;background:0 0;border:none;outline:none;font-family:inherit;font-size:13px;font-weight:600}.btn.btn-gold-outline{color:#eab308;background:0 0;border:1.5px solid #eab308;font-weight:700}.btn.btn-gold-outline:hover{color:#fde68a;background:#eab3081f;border-color:#fde68a;transform:translateY(-1px)}.topbar .btn-ghost{color:#eab3088c}.topbar .btn-ghost:hover{color:#fde68a;background:#eab3081a;transform:none}.content{padding:14px 32px 60px}.page-header{justify-content:space-between;align-items:flex-end;gap:14px;margin-bottom:12px;display:flex}.page-title{letter-spacing:-.02em;margin:0;font-size:20px;font-weight:600;line-height:1.2}.page-subtitle{color:var(--muted);margin-top:5px;font-size:12.5px}.btn{border:1px solid var(--line);background:var(--paper);cursor:pointer;color:var(--ink);border-radius:8px;align-items:center;gap:7px;padding:9px 14px;font-family:inherit;font-size:13px;font-weight:600;transition:all .15s;display:inline-flex}.btn:hover{border-color:var(--ink);transform:translateY(-1px)}.btn-primary{background:var(--ink-surface);color:var(--on-ink);border-color:var(--ink)}.btn-primary:hover{background:#000;border-color:#000}.btn-accent{background:var(--accent);color:#fff;border-color:var(--accent)}.btn-accent:hover{background:#0a5e54;border-color:#0a5e54}.btn-ghost{background:0 0;border-color:#0000;padding:6px 10px}.btn-ghost:hover{background:var(--line-2);border-color:#0000;transform:none}.btn-sm{padding:6px 10px;font-size:12px}.btn-danger{color:var(--danger);border-color:#fecaca}.btn-danger:hover{background:#fee2e2;border-color:#fca5a5}.card{background:var(--paper);border:1px solid var(--line);border-radius:14px;padding:16px 18px}.card.tight{padding:0;overflow:hidden}.stats{grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:24px;display:grid}.stat{background:var(--paper);border:1px solid var(--line);border-radius:14px;padding:18px;position:relative;overflow:hidden}.stat:before{content:"";background:var(--accent);height:3px;position:absolute;top:0;left:0;right:0}.stat.warn:before{background:var(--warn)}.stat.danger:before{background:var(--danger)}.stat.ok:before{background:var(--ok)}.stat .lbl{text-transform:uppercase;letter-spacing:.1em;color:var(--muted);font-size:11px;font-weight:600}.stat .val{letter-spacing:-.03em;margin:8px 0 6px;font-family:Geist,system-ui,sans-serif;font-size:32px;font-weight:600;line-height:1}.stat .sub{color:var(--muted);font-size:12px}.lifecycle-tiles{align-items:stretch;gap:14px;margin-bottom:18px;display:flex;overflow-x:auto}.lc-tile{cursor:pointer;background:linear-gradient(135deg,#e8eed4 0%,#cfd6b3 45%,#c9c290 100%) padding-box padding-box,linear-gradient(90deg,#0d7a6b 0%,#14b8a6 50%,#eab308 100%) border-box;border:1.5px solid #0000;border-radius:14px;flex-direction:column;flex:1;min-width:140px;padding:14px 16px 13px;transition:transform .15s,box-shadow .15s;display:flex;position:relative;overflow:hidden}.lc-tile:hover{transform:translateY(-2px);box-shadow:0 8px 20px -6px #0d7a6b2e,0 2px 6px #0d7a6b14}.lc-tile .lc-num{letter-spacing:-.02em;color:#1a2614;order:2;margin:6px 0 0;font-family:Geist,system-ui,sans-serif;font-size:30px;font-weight:700;line-height:1}.lc-tile .lc-lbl{color:#3d4a2a;order:1;align-items:center;gap:7px;margin-bottom:0;font-size:12.5px;font-weight:600;display:flex}.lc-tile .lc-lbl:before{content:"";background:var(--lc-dot,#6b7280);border-radius:50%;flex-shrink:0;width:7px;height:7px}.lc-tile.lc-open{--lc-dot:#3b82f6}.lc-tile.lc-assigned{--lc-dot:#7c3aed}.lc-tile.lc-ack{--lc-dot:#1d4ed8}.lc-tile.lc-replied{--lc-dot:#eab308}.lc-tile.lc-closed{--lc-dot:#0d7a6b}.lc-tile.lc-reopened{--lc-dot:#dc2626}.lc-tile .lc-sub{color:#5a6a3e;order:3;margin-top:5px;font-size:10.5px;line-height:1.35}.lc-arrow{color:#0d7a6b59;flex-shrink:0;justify-content:center;align-items:center;padding:0 1px;font-size:14px;display:flex}.ad-pair{grid-template-columns:3fr 2fr;gap:16px;margin-bottom:16px;display:grid}.ad-pair>.card{min-width:0}.ad-chart-wrap{width:100%;position:relative}.ad-tbl-scroll{overflow-x:auto}@media (width<=1180px){.ad-pair{grid-template-columns:1fr}}.page-title-gradient{background:linear-gradient(90deg,#0a5d52 0%,#0d7a6b 35%,#b8890a 65%,#8a6608 100%);color:#0000;letter-spacing:-.02em;-webkit-background-clip:text;background-clip:text;font-family:Geist,system-ui,sans-serif;font-weight:700;display:inline-block}.ad-tbl th{color:var(--muted);text-transform:uppercase;letter-spacing:.06em;font-size:11px;font-weight:600}.ad-tbl tbody tr:hover{background:#0d7a6b06}.ad-cell{text-align:center;border-radius:6px;min-width:32px;padding:3px 9px;font-family:JetBrains Mono,monospace;font-size:12.5px;font-weight:600;display:inline-block}.ad-cell.ad-open{color:#1e40af;background:#dbeafe}.ad-cell.ad-asg{color:#5b21b6;background:#ede9fe}.ad-cell.ad-ack{color:#1e3a8a;background:#dbeafe}.ad-cell.ad-rep{color:#854f0b;background:#fef3c7}.ad-cell.ad-cls{color:#0a5d52;background:#d6ebe6}.ad-cell.ad-rop,.ad-cell.ad-bad{color:#991b1b;background:#fee2e2}.ad-comp{border-radius:99px;padding:3px 11px;font-family:JetBrains Mono,monospace;font-size:12px;font-weight:700;display:inline-block}.ad-comp-good{color:#065f46;background:#d1fae5}.ad-comp-mid{color:#92400e;background:#fef3c7}.ad-comp-bad{color:#991b1b;background:#fee2e2}.ad-comp-none{color:#9ca3af}@media (width<=1100px){.lifecycle-tiles{flex-wrap:wrap}.lc-arrow{display:none}}.grid-2{grid-template-columns:1.6fr 1fr;gap:18px;display:grid}.grid-3{grid-template-columns:repeat(3,1fr);gap:18px;display:grid}.section-title{justify-content:space-between;align-items:center;margin-bottom:10px;display:flex}.section-title h3{margin:0;font-size:16px;font-weight:700}.section-title .meta{color:var(--muted);font-family:JetBrains Mono,monospace;font-size:12px}table.tbl{border-collapse:collapse;width:100%;font-size:13.5px}table.tbl th{text-align:left;background:var(--surface);border-bottom:1px solid var(--line);text-transform:uppercase;letter-spacing:.08em;color:var(--muted);padding:11px 16px;font-size:11px;font-weight:600}table.tbl td{border-bottom:1px solid var(--line-2);vertical-align:middle;padding:13px 16px}table.tbl tr:hover td{background:var(--surface)}table.tbl tr:last-child td{border-bottom:none}.row-actions{justify-content:flex-end;gap:6px;display:flex}.field{flex-direction:column;gap:6px;margin-bottom:14px;display:flex}.field label{color:var(--ink-2);text-transform:uppercase;letter-spacing:.06em;font-size:12px;font-weight:600}.field input,.field select,.field textarea,.filter-input{border:1px solid var(--line);background:var(--paper);color:var(--ink);box-sizing:border-box;border-radius:8px;outline:none;padding:10px 12px;font-family:inherit;font-size:13.5px;transition:border-color .15s,box-shadow .15s,background-color .15s}.field input:hover,.field select:hover,.field textarea:hover,.filter-input:hover{border-color:#cbd5e1}.field input:focus,.field select:focus,.field textarea:focus,.filter-input:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.field input:disabled,.field select:disabled,.field textarea:disabled{background-color:var(--surface-2);color:#9ca3af;cursor:not-allowed;opacity:.7}select,.filter-input{appearance:none;cursor:pointer;background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='none' stroke='%236b7280' stroke-width='1.6' stroke-linecap='round' stroke-linejoin='round' d='M2.5 4.5L6 8l3.5-3.5'/%3E%3C/svg%3E");background-position:right 12px center;background-repeat:no-repeat;background-size:12px;padding-right:34px!important}select option{font-family:inherit}.user-switcher select{background-image:none!important;padding-right:0!important}.field textarea{resize:vertical;background-image:none;min-height:90px}.field .hint{color:var(--muted);font-size:11.5px}.form-row{grid-template-columns:1fr 1fr;gap:14px;display:grid}.form-row-3{grid-template-columns:1fr 1fr 1fr;gap:14px;display:grid}.pill{letter-spacing:.02em;border-radius:99px;align-items:center;gap:5px;padding:3px 9px;font-family:JetBrains Mono,monospace;font-size:11.5px;font-weight:600;display:inline-flex}.pill.open{background:var(--info-soft);color:var(--info)}.pill.assigned{color:#5b21b6;background:#ede9fe}.pill.acknowledged{color:#1e40af;background:#dbeafe}.pill.replied{background:var(--accent-soft);color:var(--accent)}.pill.progress{background:var(--warn-soft);color:var(--warn)}.pill.resolved{background:var(--ok-soft);color:var(--ok)}.pill.closed{color:#374151;background:#e5e7eb}.pill.escalated{background:var(--danger-soft);color:var(--danger)}.pill.reopened{color:#991b1b;background:#fee2e2}.pill.low{color:#475569;background:#f1f5f9}.pill.medium{color:#1e40af;background:#dbeafe}.pill.high{color:#9a3412;background:#fed7aa}.pill.critical{color:#991b1b;background:#fee2e2}.pill .dot{background:currentColor;border-radius:50%;width:6px;height:6px}.modal-backdrop{z-index:50;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);background:#0e172666;justify-content:center;align-items:center;display:none;position:fixed;inset:0}.modal-backdrop.show{display:flex}.modal{background:var(--paper);border-radius:16px;width:620px;max-width:94vw;max-height:90vh;transition:width .2s;overflow-y:auto;box-shadow:0 30px 60px -20px #00000040}.modal.modal-wide{width:880px}@media (width<=900px){.modal.modal-wide{width:94vw}}.modal-head{padding:22px 26px 8px}.modal-head h3{letter-spacing:-.02em;margin:0;font-size:18px;font-weight:600}.modal-head p{color:var(--muted);margin:4px 0 0;font-size:13px}.modal-body{padding:18px 26px 4px}.modal-foot{border-top:1px solid var(--line-2);justify-content:flex-end;gap:10px;margin-top:8px;padding:14px 26px 22px;display:flex}.toast-wrap{z-index:100;flex-direction:column;gap:10px;display:flex;position:fixed;bottom:24px;right:24px}.toast{background:var(--ink-surface);color:var(--on-ink);box-shadow:var(--shadow);border-radius:10px;max-width:340px;padding:12px 16px;font-size:13.5px;animation:.25s toast-in,.25s 2.6s forwards toast-out}.toast.ok{background:var(--ok)}.toast.err{background:var(--danger)}@keyframes toast-in{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:none}}@keyframes toast-out{to{opacity:0;transform:translateY(10px)}}.ticket-detail-grid{grid-template-columns:1fr 320px;gap:18px;display:grid}.conversation{flex-direction:column;gap:10px;display:flex}.msg{align-items:flex-start;gap:10px;display:flex}.msg .body{background:var(--surface);border:1px solid var(--line);border-radius:12px;flex:1;padding:10px 12px}.msg.system .body{background:#fffbeb;border-color:#fde68a}.msg .head{justify-content:space-between;align-items:baseline;margin-bottom:4px;display:flex}.msg .head .who{font-size:13px;font-weight:700}.msg .head .when{color:var(--muted);font-family:JetBrains Mono,monospace;font-size:11.5px}.msg .text{color:var(--ink-2);white-space:pre-wrap;font-size:13.5px}.meta-card{background:var(--paper);border:1px solid var(--line);border-radius:14px;padding:14px 16px}.meta-card h4{text-transform:uppercase;letter-spacing:.1em;color:var(--muted);margin:0 0 10px;font-size:11px}.meta-row{border-bottom:1px dashed var(--line-2);justify-content:space-between;align-items:center;padding:6px 0;font-size:13px;display:flex}.meta-row:last-child{border-bottom:none}.meta-row .k{color:var(--muted)}.meta-row .v{text-align:right;font-weight:600}.filters{flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:14px;display:flex}.filter-input{border:1px solid var(--line);background:var(--paper);border-radius:8px;min-width:160px;padding:8px 12px;font-family:inherit;font-size:13px}.empty{text-align:center;color:var(--muted);padding:60px 20px}.empty .serif{color:var(--ink);margin-bottom:6px;font-size:34px}.access-block{border:1px solid var(--line);background:var(--surface);border-radius:10px;margin-bottom:10px;padding:12px 14px}.access-block-head{justify-content:space-between;align-items:center;gap:8px;margin-bottom:8px;display:flex}.access-block-head select{flex:1;max-width:280px}.dept-grid{grid-template-columns:repeat(2,1fr);gap:6px 12px;display:grid}.dept-check{cursor:pointer;align-items:center;gap:7px;padding:5px 0;font-size:12.5px;display:flex}.dept-check input{margin:0}.dept-check.disabled{color:#9ca3af;cursor:not-allowed}.toggle-row{background:var(--surface);border:1px solid var(--line);border-radius:10px;align-items:center;gap:10px;margin-bottom:12px;padding:11px 14px;display:flex}.toggle-row input[type=checkbox]{width:18px;height:18px;accent-color:var(--accent)}.access-summary{flex-wrap:wrap;gap:5px;display:inline-flex}.access-summary .chip{background:var(--accent-soft);color:var(--accent);border-radius:99px;padding:2px 8px;font-family:JetBrains Mono,monospace;font-size:11px}.access-summary .chip-all{background:var(--ink-surface);color:var(--on-ink)}.scope-pill{border-radius:99px;padding:2px 7px;font-size:10.5px;font-weight:600}.scope-pill.main{color:#92400e;background:#fef3c7}.scope-pill.all{color:#166534;background:#dcfce7}.add-access-btn{width:100%;color:var(--muted);cursor:pointer;background:0 0;border:1px dashed #cbd1d8;border-radius:10px;padding:9px;font-family:inherit;font-size:13px}.add-access-btn:hover{border-color:var(--accent);color:var(--accent)}.access-warn{color:#92400e;background:#fef3c7;border:1px solid #fde68a;border-radius:8px;margin-bottom:10px;padding:9px 12px;font-size:12.5px}.page-access-block{border:1px solid var(--line);background:var(--paper);border-radius:12px;margin-bottom:12px;padding:0;position:relative}.page-access-block:has(.lvl-dd.open){z-index:50}.page-access-block .pa-toggle{cursor:pointer;-webkit-user-select:none;user-select:none;background:var(--surface);border-bottom:1px solid #0000;border-radius:12px 12px 0 0;align-items:center;gap:11px;padding:14px 16px;display:flex}.page-access-block.enabled .pa-toggle{border-bottom-color:var(--line);background:var(--paper)}.page-access-block .pa-toggle input[type=checkbox]{width:18px;height:18px;accent-color:var(--accent);flex-shrink:0;margin:0}.page-access-block .pa-toggle .pa-mod-label{flex:1;font-size:14px;font-weight:700}.page-access-block .pa-toggle .pa-sub{color:var(--muted);margin-top:1px;font-size:11.5px;font-weight:400}.page-access-block .pa-body{background:var(--surface);border-radius:0 0 12px 12px;padding:14px 16px}.page-access-block .pa-body.hidden{display:none}.page-access-block:not(.enabled) .pa-toggle{border-radius:12px}.page-access-block .pa-mode-bar{background:var(--paper);border:1px solid var(--line);border-radius:9px;gap:6px;width:fit-content;margin-bottom:14px;padding:3px;display:flex}.page-access-block .pa-mode-bar label{cursor:pointer;color:var(--muted);-webkit-user-select:none;user-select:none;border-radius:6px;padding:6px 14px;font-size:12px;font-weight:600;transition:all .15s}.page-access-block .pa-mode-bar input{opacity:0;pointer-events:none;position:absolute}.page-access-block .pa-mode-bar label:hover{color:var(--ink)}.page-access-block .pa-mode-bar input:checked+span{background:var(--ink-surface);color:var(--on-ink);border-radius:6px;padding:6px 14px;display:inline-block}.page-access-block .pa-whole{align-items:center;gap:12px;padding:6px 0;display:flex}.page-access-block .pa-whole-label{color:var(--ink-2);flex:1;font-size:12.5px}.page-access-block .pa-whole .lvl-dd{width:240px}.page-access-block .pa-row{border-top:1px dashed var(--line-2);grid-template-columns:24px 1fr 230px;align-items:center;gap:12px;padding:8px 0;display:grid}.page-access-block .pa-row:first-of-type{border-top:0}.page-access-block .pa-row input[type=checkbox]{width:16px;height:16px;accent-color:var(--accent);margin:0}.page-access-block .pa-row-label{color:var(--ink);font-size:13px}.page-access-block .pa-row.disabled .pa-row-label{color:#9ca3af}.page-access-block .pa-row .pa-no-access{color:#9ca3af;text-align:right;font-size:11px;font-style:italic}.page-access-block .pa-empty{color:#9ca3af;padding:8px 0;font-size:12px}.lvl-pill{border-radius:99px;padding:2px 7px;font-family:JetBrains Mono,monospace;font-size:10.5px;font-weight:600;display:inline-block}.lvl-none{color:#6b7280;background:#f3f4f6}.lvl-read{color:#075985;background:#e0f2fe}.lvl-editor{color:#92400e;background:#fef3c7}.lvl-full{color:#166534;background:#dcfce7}.modal-section-title{border-top:1px dashed var(--line);color:var(--ink);letter-spacing:.02em;margin-top:16px;padding-top:12px;font-size:13px;font-weight:700}.modal-section-title .num{background:var(--accent);color:#fff;border-radius:50%;justify-content:center;align-items:center;width:22px;height:22px;margin-right:8px;font-size:11px;font-weight:700;display:inline-flex}.modal-section-sub{color:#6b7280;margin:4px 0 12px;font-size:12px}.tip{border:1.5px solid var(--accent);width:13px;height:13px;color:var(--accent);cursor:help;background:var(--paper);-webkit-user-select:none;user-select:none;vertical-align:middle;text-transform:none;letter-spacing:0;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;margin-left:5px;font-family:inherit;font-size:8.5px;font-style:normal;font-weight:700;transition:all .15s;display:inline-flex;position:relative}.tip:hover,.tip:focus{background:var(--accent);color:#fff;outline:none}.tip-bubble{background:var(--paper);color:#334155;border:1px solid var(--line);text-transform:none;letter-spacing:0;text-align:left;white-space:pre-line;pointer-events:none;z-index:9999;opacity:0;visibility:hidden;border-radius:8px;width:280px;padding:10px 13px;font-size:11.5px;font-weight:400;line-height:1.55;transition:opacity .15s ease-out,transform .15s ease-out;position:fixed;transform:translateY(0);box-shadow:0 8px 24px #0f172a1a,0 2px 6px #0f172a0d}.tip-bubble.show{opacity:1;visibility:visible;transform:translateY(-2px)}.tip-bubble.show.below{transform:translateY(2px)}.tip-bubble.wide{width:340px}.tip-bubble .tip-arrow{border:5px solid #0000;position:absolute;left:50%;transform:translate(-50%)}.tip-bubble:not(.below) .tip-arrow{filter:drop-shadow(0 1px 0 var(--line));border-top-color:#fff;bottom:-10px}.tip-bubble.below .tip-arrow{filter:drop-shadow(0 -1px 0 var(--line));border-bottom-color:#fff;top:-10px}.sc-field-list{grid-template-columns:1fr 1fr;gap:8px;margin-bottom:8px;display:grid}@media (width<=700px){.sc-field-list{grid-template-columns:1fr}}.sc-field-row{background:var(--surface);border:1px solid var(--line-2);border-radius:8px;align-items:center;gap:10px;min-height:48px;padding:9px 12px;transition:all .15s;display:flex}.sc-field-row.on{background:var(--accent-soft);border-color:var(--accent)}.sc-field-include{cursor:pointer;flex:1;align-items:center;gap:9px;min-width:0;display:flex}.sc-field-include input[type=checkbox]{width:16px;height:16px;accent-color:var(--accent);flex-shrink:0;margin:0}.sc-field-include>div{min-width:0}.sc-field-include>div>div:first-child{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.sc-field-required{cursor:pointer;color:var(--ink-2);background:var(--paper);border:1px solid var(--line);border-radius:6px;flex-shrink:0;align-items:center;gap:5px;padding:3px 7px;font-size:11px;font-weight:500;display:flex}.sc-field-required input[type=checkbox]{width:13px;height:13px;accent-color:var(--accent);margin:0}.lvl-dd{width:100%;display:inline-block;position:relative}.lvl-dd-btn{background:var(--paper);border:1px solid var(--line);width:100%;color:var(--ink);cursor:pointer;text-align:left;border-radius:7px;align-items:center;gap:8px;padding:6px 10px;font-family:inherit;font-size:12px;line-height:1.3;transition:all .15s;display:flex}.lvl-dd-btn:hover{background:var(--surface);border-color:#cbd5e1}.lvl-dd.open .lvl-dd-btn{border-color:var(--accent);box-shadow:0 0 0 2px var(--accent-soft);background:var(--paper)}.lvl-dd-btn .dd-pill{letter-spacing:.04em;border-radius:99px;flex-shrink:0;padding:1px 6px;font-family:JetBrains Mono,monospace;font-size:9px;font-weight:700;line-height:1.5}.lvl-dd-btn .dd-text{white-space:nowrap;text-overflow:ellipsis;flex:1;font-weight:500;overflow:hidden}.lvl-dd-btn .dd-chev{color:var(--muted);flex-shrink:0;transition:transform .18s}.lvl-dd.open .dd-chev{transform:rotate(180deg)}.lvl-dd-menu{background:var(--paper);border:1px solid var(--line);z-index:1000;border-radius:10px;min-width:100%;max-height:340px;padding:4px;animation:.14s ease-out dd-pop;display:none;position:absolute;top:calc(100% + 4px);left:0;right:0;overflow-y:auto;box-shadow:0 10px 30px -8px #0e17262e,0 0 0 1px #0e17260a}.lvl-dd.open .lvl-dd-menu{display:block}@keyframes dd-pop{0%{opacity:0;transform:translateY(-4px)scale(.98)}to{opacity:1;transform:translateY(0)scale(1)}}.lvl-dd-item{cursor:pointer;color:var(--ink);border-radius:6px;align-items:center;gap:9px;padding:7px 9px;font-size:12px;transition:background .12s;display:flex}.lvl-dd-item:hover{background:var(--surface)}.lvl-dd-item.selected{background:var(--accent-soft)}.lvl-dd-item.selected .it-text{color:var(--accent);font-weight:600}.lvl-dd-item.disabled{opacity:.5;cursor:not-allowed}.lvl-dd-item .it-pill{border-radius:99px;flex-shrink:0;padding:1px 6px;font-family:JetBrains Mono,monospace;font-size:9px;font-weight:700;line-height:1.5}.lvl-dd-item .it-text{white-space:nowrap;text-overflow:ellipsis;flex:1;line-height:1.3;overflow:hidden}.lvl-dd-item .it-desc{color:var(--muted);margin-top:1px;font-size:10.5px;font-weight:400}.lvl-dd-item .it-check{color:var(--accent);visibility:hidden;flex-shrink:0;font-size:12px}.lvl-dd-item.selected .it-check{visibility:visible}.data-mode-bar{grid-template-columns:1fr 1fr 1fr;gap:8px;margin-bottom:14px;display:grid}.data-mode-pill{border:1.5px solid var(--line);cursor:pointer;-webkit-user-select:none;user-select:none;background:var(--paper);border-radius:10px;flex-direction:column;gap:3px;padding:11px 12px;transition:all .15s;display:flex}.data-mode-pill:hover{background:var(--surface);border-color:#cbd5e1}.data-mode-pill.active{border-color:var(--accent);background:var(--accent-soft);box-shadow:0 0 0 2px var(--accent-soft)}.data-mode-pill .dm-num{color:#6b7280;background:#e5e7eb;border-radius:50%;justify-content:center;align-items:center;width:18px;height:18px;margin-bottom:2px;font-size:10px;font-weight:700;display:inline-flex}.data-mode-pill.active .dm-num{background:var(--accent);color:#fff}.data-mode-pill .dm-title{color:var(--ink);font-size:12.5px;font-weight:700}.data-mode-pill .dm-desc{color:var(--muted);font-size:10.5px;line-height:1.35}.simple-mode-grid{grid-template-columns:1fr 1fr;gap:14px;margin-bottom:10px;display:grid}.simple-mode-col{border:1px solid var(--line);background:var(--surface);border-radius:10px;padding:12px 14px}.simple-mode-col h4{text-transform:uppercase;letter-spacing:.06em;color:var(--ink-2);margin:0 0 8px;font-size:11.5px;font-weight:700}.simple-mode-col h4 .ct{color:var(--muted);text-transform:none;letter-spacing:0;margin-left:6px;font-family:JetBrains Mono,monospace;font-size:10.5px;font-weight:500}.simple-mode-col .helpers{border-bottom:1px dashed var(--line-2);gap:8px;margin-bottom:8px;padding-bottom:8px;font-size:11px;display:flex}.simple-mode-col .helpers a{color:var(--accent);cursor:pointer}.simple-mode-col .item{cursor:pointer;-webkit-user-select:none;user-select:none;border-radius:6px;align-items:center;gap:8px;padding:5px 4px;display:flex}.simple-mode-col .item:hover{background:var(--paper)}.simple-mode-col .item input{accent-color:var(--accent);margin:0}.simple-mode-col .item .lbl{flex:1;font-size:12.5px}.simple-mode-col .item .scope-pill{padding:1px 6px;font-size:9px}.simple-mode-col .item.disabled .lbl{color:#9ca3af}.simple-summary{background:var(--paper);border:1px dashed var(--line);color:var(--ink-2);border-radius:8px;padding:10px 12px;font-size:11.5px}.simple-summary strong{color:var(--accent)}.simple-summary .empty-hint{color:var(--muted);font-style:italic}::-webkit-scrollbar{width:10px;height:10px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:#d6d3c8;border-radius:99px}.btn.btn-accent-2{background:var(--accent-2);color:#3f2f00;border-color:var(--accent-2-dark)}.btn.btn-accent-2:hover{background:var(--accent-2-dark);color:#fff}.page-title.serif{display:inline-block;position:relative}@media (width<=1100px){.content{padding:18px 22px 60px}.stats{grid-template-columns:repeat(2,1fr)}.grid-2{grid-template-columns:1fr}.grid-3{grid-template-columns:repeat(2,1fr)}.lifecycle-tiles{flex-wrap:wrap;gap:8px}.lc-arrow{display:none}.lc-tile{min-width:calc(50% - 4px)}.ticket-detail-grid{grid-template-columns:1fr}.page-header{flex-wrap:wrap;gap:12px}}@media (width<=768px){.content{padding:14px 14px 60px}.stats{grid-template-columns:1fr;gap:10px}.stat{padding:14px}.stat .val{font-size:24px}.grid-2,.grid-3,.form-row,.form-row-3{grid-template-columns:1fr;gap:12px}.lifecycle-tiles{flex-wrap:wrap;gap:8px}.lc-tile{flex:calc(50% - 4px);min-width:calc(50% - 4px)}.lc-arrow{display:none}.page-header{flex-direction:column;align-items:flex-start;gap:8px}.page-header>div:last-child{flex-wrap:wrap;width:100%}.page-title{font-size:18px}.page-subtitle{font-size:12px}.card.tight{overflow-x:auto}.tbl{min-width:720px}.card:not(.tight)>.tbl,.card:not(.tight) table.tbl{-webkit-overflow-scrolling:touch;min-width:720px;display:block;overflow-x:auto}.modal-wrap{padding:0}.modal{border-radius:0;width:100%;max-width:100%;min-height:100vh;max-height:100vh}.modal-body,.modal-head,.modal-foot{padding:14px}.filters-bar{flex-direction:column;align-items:stretch;gap:8px}.filters-bar>*{width:100%}.btn{white-space:nowrap}.conversation .msg{padding:9px 11px}.tip-bubble{min-width:240px;max-width:calc(100vw - 24px);width:auto!important}}@media (width<=480px){.content{padding:10px 10px 60px}.lifecycle-tiles{flex-wrap:wrap;gap:8px;overflow-x:visible}.lc-tile{flex:calc(50% - 4px);min-width:calc(50% - 4px);max-width:calc(50% - 4px)}.stats{grid-template-columns:1fr 1fr}.page-title{font-size:17px}h1,h2{font-size:16px}.stat .val{font-size:20px}.stat{padding:12px 14px}.lc-tile .lc-num{font-size:20px}.lc-tile .lc-lbl{font-size:11px}}.menu-dropdown-wrap{flex-shrink:0;position:relative}.menu-dropdown{background:var(--paper);border:1px solid var(--line);z-index:100;border-radius:10px;min-width:240px;max-width:280px;max-height:calc(100vh - 100px);padding:6px;display:none;position:absolute;top:calc(100% + 8px);left:0;overflow-y:auto;box-shadow:0 12px 32px #0f172a1f,0 2px 8px #0f172a0f}.menu-dropdown.open{display:block}.menu-dropdown .md-section{text-transform:uppercase;letter-spacing:.08em;color:var(--muted);padding:8px 12px 4px;font-size:10px;font-weight:600}.menu-dropdown .md-item{cursor:pointer;color:var(--ink);border-radius:7px;align-items:center;gap:10px;padding:9px 12px;font-size:13.5px;transition:background .12s;display:flex}.menu-dropdown .md-item:hover{background:var(--accent-soft)}.menu-dropdown .md-item.active{background:var(--accent-soft);color:var(--accent);border-left:3px solid var(--accent-2);padding-left:9px;font-weight:600}.menu-dropdown .md-item .md-icon{text-align:center;flex-shrink:0;width:18px}.menu-dropdown .md-item .md-badge{background:var(--accent);color:#fff;border-radius:99px;margin-left:auto;padding:2px 7px;font-family:JetBrains Mono,monospace;font-size:10px;font-weight:700}.menu-dropdown .md-divider{background:var(--line-2);height:1px;margin:4px 8px}.rich-editor-wrap{border:1px solid var(--line);background:var(--paper);border-radius:8px;transition:border-color .15s,box-shadow .15s;overflow:hidden}.rich-editor-wrap:focus-within{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.rich-editor-wrap .ql-toolbar.ql-snow{border:none;border-bottom:1px solid var(--line-2);background:var(--surface);flex-wrap:wrap;align-items:center;gap:2px;padding:6px 8px;font-family:Geist,system-ui,sans-serif;display:flex}.rich-editor-wrap .ql-toolbar.ql-snow .ql-formats{border-right:1px solid var(--line);align-items:center;gap:1px;height:26px;margin:2px 4px 2px 0;padding-right:6px;display:inline-flex}.rich-editor-wrap .ql-toolbar.ql-snow .ql-formats:last-child{border-right:none}.rich-editor-wrap .ql-toolbar.ql-snow button{justify-content:center;align-items:center;width:26px;height:26px;padding:3px;display:inline-flex}.rich-editor-wrap .ql-toolbar.ql-snow button svg{width:16px;height:16px}.rich-editor-wrap .ql-container.ql-snow{border:none;font-family:Geist,system-ui,sans-serif;font-size:14px}.rich-editor-wrap .ql-editor{resize:vertical;height:160px;min-height:120px;padding:12px 14px;line-height:1.55;overflow-y:auto}.rich-editor-wrap.compact .ql-editor{height:90px;min-height:60px}.rich-editor-wrap .ql-editor.ql-blank:before{color:#9ca3af;font-style:normal;left:14px;right:14px}.rich-editor-wrap .ql-snow .ql-picker.ql-header .ql-picker-label:before,.rich-editor-wrap .ql-snow .ql-picker.ql-header .ql-picker-item:before{content:"Normal"}.rich-editor-wrap .ql-snow .ql-picker.ql-header .ql-picker-label[data-value="1"]:before,.rich-editor-wrap .ql-snow .ql-picker.ql-header .ql-picker-item[data-value="1"]:before{content:"H1";font-size:16px;font-weight:700}.rich-editor-wrap .ql-snow .ql-picker.ql-header .ql-picker-label[data-value="2"]:before,.rich-editor-wrap .ql-snow .ql-picker.ql-header .ql-picker-item[data-value="2"]:before{content:"H2";font-size:14px;font-weight:700}.rich-editor-wrap .ql-snow .ql-picker.ql-header .ql-picker-label[data-value="3"]:before,.rich-editor-wrap .ql-snow .ql-picker.ql-header .ql-picker-item[data-value="3"]:before{content:"H3";font-size:13px;font-weight:700}.rich-editor-wrap .ql-snow .ql-picker.ql-size .ql-picker-label:not([data-value]):before{content:"Size"}.rich-editor-wrap .ql-snow .ql-picker.ql-size .ql-picker-label[data-value="10px"]:before,.rich-editor-wrap .ql-snow .ql-picker.ql-size .ql-picker-item[data-value="10px"]:before{content:"10"}.rich-editor-wrap .ql-snow .ql-picker.ql-size .ql-picker-label[data-value="12px"]:before,.rich-editor-wrap .ql-snow .ql-picker.ql-size .ql-picker-item[data-value="12px"]:before{content:"12"}.rich-editor-wrap .ql-snow .ql-picker.ql-size .ql-picker-label[data-value="14px"]:before,.rich-editor-wrap .ql-snow .ql-picker.ql-size .ql-picker-item[data-value="14px"]:before{content:"14"}.rich-editor-wrap .ql-snow .ql-picker.ql-size .ql-picker-label[data-value="16px"]:before,.rich-editor-wrap .ql-snow .ql-picker.ql-size .ql-picker-item[data-value="16px"]:before{content:"16"}.rich-editor-wrap .ql-snow .ql-picker.ql-size .ql-picker-label[data-value="18px"]:before,.rich-editor-wrap .ql-snow .ql-picker.ql-size .ql-picker-item[data-value="18px"]:before{content:"18"}.rich-editor-wrap .ql-snow .ql-picker.ql-size .ql-picker-label[data-value="24px"]:before,.rich-editor-wrap .ql-snow .ql-picker.ql-size .ql-picker-item[data-value="24px"]:before{content:"24"}.rich-editor-wrap .ql-snow .ql-picker.ql-size .ql-picker-label[data-value="32px"]:before,.rich-editor-wrap .ql-snow .ql-picker.ql-size .ql-picker-item[data-value="32px"]:before{content:"32"}.rich-editor-wrap .ql-snow .ql-picker.ql-size .ql-picker-item[data-value="10px"]:before{font-size:10px}.rich-editor-wrap .ql-snow .ql-picker.ql-size .ql-picker-item[data-value="12px"]:before{font-size:12px}.rich-editor-wrap .ql-snow .ql-picker.ql-size .ql-picker-item[data-value="14px"]:before{font-size:14px}.rich-editor-wrap .ql-snow .ql-picker.ql-size .ql-picker-item[data-value="16px"]:before{font-size:16px}.rich-editor-wrap .ql-snow .ql-picker.ql-size .ql-picker-item[data-value="18px"]:before{font-size:18px}.rich-editor-wrap .ql-snow .ql-picker.ql-size .ql-picker-item[data-value="24px"]:before{font-size:20px}.rich-editor-wrap .ql-snow .ql-picker.ql-size .ql-picker-item[data-value="32px"]:before{font-size:22px}.rich-editor-wrap .ql-snow .ql-picker.ql-font{width:120px}.rich-editor-wrap .ql-snow .ql-picker.ql-font .ql-picker-label:not([data-value]):before{content:"Font"}.rich-editor-wrap .ql-snow .ql-picker.ql-font .ql-picker-label[data-value=sans]:before,.rich-editor-wrap .ql-snow .ql-picker.ql-font .ql-picker-item[data-value=sans]:before{content:"Sans Serif";font-family:Geist,system-ui,sans-serif}.ql-font-sans{font-family:Geist,system-ui,sans-serif}.rich-editor-wrap .ql-snow .ql-picker.ql-font .ql-picker-label[data-value=serif]:before,.rich-editor-wrap .ql-snow .ql-picker.ql-font .ql-picker-item[data-value=serif]:before{content:"Serif";font-family:Georgia,Times New Roman,serif}.ql-font-serif{font-family:Georgia,Times New Roman,serif}.rich-editor-wrap .ql-snow .ql-picker.ql-font .ql-picker-label[data-value=mono]:before,.rich-editor-wrap .ql-snow .ql-picker.ql-font .ql-picker-item[data-value=mono]:before{content:"Monospace";font-family:JetBrains Mono,Consolas,monospace}.ql-font-mono{font-family:JetBrains Mono,Consolas,monospace}.rich-editor-wrap .ql-snow .ql-picker.ql-font .ql-picker-label[data-value=arial]:before,.rich-editor-wrap .ql-snow .ql-picker.ql-font .ql-picker-item[data-value=arial]:before{content:"Arial";font-family:Arial,sans-serif}.ql-font-arial{font-family:Arial,sans-serif}.rich-editor-wrap .ql-snow .ql-picker.ql-font .ql-picker-label[data-value=georgia]:before,.rich-editor-wrap .ql-snow .ql-picker.ql-font .ql-picker-item[data-value=georgia]:before{content:"Georgia";font-family:Georgia,serif}.ql-font-georgia{font-family:Georgia,serif}.rich-editor-wrap .ql-snow .ql-picker.ql-font .ql-picker-label[data-value=tahoma]:before,.rich-editor-wrap .ql-snow .ql-picker.ql-font .ql-picker-item[data-value=tahoma]:before{content:"Tahoma";font-family:Tahoma,Geneva,sans-serif}.ql-font-tahoma{font-family:Tahoma,Geneva,sans-serif}.rich-editor-wrap .ql-snow .ql-picker.ql-font .ql-picker-label[data-value=times]:before,.rich-editor-wrap .ql-snow .ql-picker.ql-font .ql-picker-item[data-value=times]:before{content:"Times New Roman";font-family:Times New Roman,Times,serif}.ql-font-times{font-family:Times New Roman,Times,serif}.rich-editor-wrap .ql-snow .ql-picker.ql-font .ql-picker-label[data-value=verdana]:before,.rich-editor-wrap .ql-snow .ql-picker.ql-font .ql-picker-item[data-value=verdana]:before{content:"Verdana";font-family:Verdana,Geneva,sans-serif}.ql-font-verdana{font-family:Verdana,Geneva,sans-serif}.rich-editor-wrap .ql-snow .ql-picker.ql-font .ql-picker-label[data-value=courier]:before,.rich-editor-wrap .ql-snow .ql-picker.ql-font .ql-picker-item[data-value=courier]:before{content:"Courier New";font-family:Courier New,Courier,monospace}.ql-font-courier{font-family:Courier New,Courier,monospace}.attach-bar{border-top:1px solid var(--line-2);background:var(--surface);flex-wrap:wrap;align-items:center;gap:6px;padding:7px 10px;display:flex}.attach-btn{background:var(--paper);border:1px solid var(--line);color:var(--ink-2);cursor:pointer;border-radius:6px;align-items:center;gap:5px;padding:5px 10px;font-size:11.5px;font-weight:600;transition:all .12s;display:inline-flex}.attach-btn:hover{border-color:var(--accent);color:var(--accent)}.attach-input{display:none}.attach-chips{flex-wrap:wrap;gap:5px;display:flex}.attach-chip{background:var(--accent-soft);color:var(--accent-dark);border:1px solid #c7e6df;border-radius:99px;align-items:center;gap:6px;max-width:240px;padding:4px 8px 4px 9px;font-size:11px;font-weight:500;display:inline-flex}.attach-chip .ac-name{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.attach-chip .ac-size{color:var(--muted);flex-shrink:0;font-size:10px}.attach-chip button{color:var(--accent-dark);cursor:pointer;background:0 0;border:none;flex-shrink:0;padding:0 0 0 2px;font-size:14px;line-height:1}.attach-chip button:hover{color:var(--danger)}.msg-attach-list{flex-wrap:wrap;gap:6px;margin-top:10px;display:flex}.msg-attach-item{background:var(--paper);border:1px solid var(--line);color:var(--ink-2);cursor:pointer;border-radius:7px;align-items:center;gap:7px;padding:6px 11px;font-size:12px;text-decoration:none;transition:all .12s;display:inline-flex}.msg-attach-item:hover{border-color:var(--accent);color:var(--accent);background:var(--accent-soft)}.msg-attach-item .mai-icon{font-size:14px}.msg-attach-item .mai-size{color:var(--muted);font-size:10.5px}.notif-wrap{flex-shrink:0;position:relative}.notif-bell{cursor:pointer;color:#eab308;background:0 0;border:1px solid #eab30859;border-radius:8px;justify-content:center;align-items:center;width:36px;height:36px;transition:background .15s,border-color .15s,color .15s;display:inline-flex;position:relative}.notif-bell:hover{color:#fde68a;background:#eab3081a;border-color:#eab30899}.notif-bell.has-unread{color:#eab308;border-color:#eab308}.theme-toggle{cursor:pointer;color:#eab308;background:0 0;border:1px solid #eab30859;border-radius:8px;justify-content:center;align-items:center;width:36px;height:36px;transition:background .15s,border-color .15s,color .15s;display:inline-flex}.theme-toggle:hover{color:#fde68a;background:#eab3081a;border-color:#eab30899}.notif-badge{color:#fff;background:#dc2626;border:2px solid #0d3d33;border-radius:99px;justify-content:center;align-items:center;min-width:17px;height:17px;padding:0 4px;font-family:JetBrains Mono,monospace;font-size:10px;font-weight:700;line-height:13px;display:none;position:absolute;top:-5px;right:-5px}.notif-badge.show{display:flex}@keyframes notif-pulse{0%{box-shadow:0 0 #f5c84280}70%{box-shadow:0 0 0 7px #f5c84200}to{box-shadow:0 0 #f5c84200}}.notif-bell.pulse{animation:.9s ease-out notif-pulse}.notif-panel{background:var(--paper);border:1px solid var(--line);z-index:120;border-radius:12px;width:360px;max-width:calc(100vw - 24px);display:none;position:absolute;top:calc(100% + 8px);right:0;overflow:hidden;box-shadow:0 16px 40px #0f172a2e,0 2px 8px #0f172a14}.notif-panel.open{display:block}.notif-panel-head{border-bottom:1px solid var(--line-2);background:var(--surface);justify-content:space-between;align-items:center;padding:12px 14px;display:flex}.notif-panel-head h4{color:var(--ink);margin:0;font-size:13px;font-weight:700}.notif-panel-head .np-actions{gap:10px;display:flex}.notif-panel-head .np-actions a{color:var(--accent);cursor:pointer;font-size:11px;font-weight:600}.notif-panel-head .np-actions a:hover{text-decoration:underline}.notif-list{max-height:420px;overflow-y:auto}.notif-item{cursor:pointer;border-bottom:1px solid var(--line-2);align-items:flex-start;gap:10px;padding:11px 14px;transition:background .12s;display:flex}.notif-item:last-child{border-bottom:none}.notif-item:hover{background:var(--surface)}.notif-item.unread{background:var(--accent-2-soft)}.notif-item.unread:hover{background:#fdf3bf}.notif-ico{background:var(--accent-soft);border-radius:8px;flex-shrink:0;place-items:center;width:30px;height:30px;font-size:14px;display:grid}.notif-ico.n-assign{background:#ede9fe}.notif-ico.n-reply{background:var(--accent-soft)}.notif-ico.n-escalate{background:#fee2e2}.notif-ico.n-close{background:#dcfce7}.notif-ico.n-reopen{background:#fee2e2}.notif-ico.n-helper{background:var(--accent-2-soft)}.notif-body{flex:1;min-width:0}.notif-body .n-text{color:var(--ink-2);font-size:12.5px;line-height:1.4}.notif-body .n-text strong{color:var(--ink);font-weight:700}.notif-body .n-meta{color:var(--muted);margin-top:3px;font-family:JetBrains Mono,monospace;font-size:10.5px}.notif-dot{background:var(--accent-2);border-radius:50%;flex-shrink:0;width:8px;height:8px;margin-top:5px}.notif-empty{text-align:center;color:var(--muted);padding:40px 20px;font-size:12.5px}.notif-empty .ne-ico{opacity:.5;margin-bottom:8px;font-size:30px;display:block}@media (width<=768px){.notif-panel{border-left:none;border-right:none;border-radius:0;width:auto;max-width:100%;position:fixed;top:64px;left:0;right:0}}.msg.internal .body{border-color:#fcd34d;border-left:3px solid var(--accent-2-dark);background:#fffaf0}.msg.internal .body .int-tag{background:var(--accent-2-soft);color:var(--accent-2-dark);text-transform:uppercase;letter-spacing:.05em;vertical-align:middle;border-radius:99px;align-items:center;gap:4px;margin-left:8px;padding:2px 7px;font-size:9.5px;font-weight:700;display:inline-flex}.reply-mode-bar{border:1px solid var(--line);border-radius:8px;gap:0;margin-bottom:8px;display:inline-flex;overflow:hidden}.reply-mode-btn{background:var(--paper);color:var(--muted);cursor:pointer;border:none;align-items:center;gap:6px;padding:6px 14px;font-family:inherit;font-size:12px;font-weight:600;transition:background .12s,color .12s;display:inline-flex}.reply-mode-btn+.reply-mode-btn{border-left:1px solid var(--line)}.reply-mode-btn:hover{background:var(--surface)}.reply-mode-btn.active[data-mode=reply]{background:var(--accent);color:#fff}.reply-mode-btn.active[data-mode=internal]{background:var(--accent-2-dark);color:#fff}.reply-mode-hint{margin-left:10px;font-size:11px}.reply-mode-hint.reply{color:var(--muted)}.reply-mode-hint.internal{color:var(--accent-2-dark);font-weight:600}.bulk-checkbox{width:16px;height:16px;accent-color:var(--accent);cursor:pointer;vertical-align:middle}.bulk-bar{background:var(--ink-surface);color:var(--on-ink);box-shadow:var(--shadow);border-radius:10px;flex-wrap:wrap;align-items:center;gap:12px;margin-bottom:12px;padding:10px 16px;display:flex}.bulk-bar .bb-count{align-items:center;gap:7px;font-size:13px;font-weight:700;display:inline-flex}.bulk-bar .bb-count .bb-num{background:var(--accent-2);color:#3f2f00;border-radius:99px;padding:2px 8px;font-family:JetBrains Mono,monospace;font-size:12px;font-weight:700}.bulk-bar .bb-spacer{flex:1}.bulk-bar .btn{font-size:12px}.bulk-bar .btn-bb{color:#fff;background:#ffffff1f;border-color:#ffffff40}.bulk-bar .btn-bb:hover{background:#ffffff38;border-color:#ffffff73;transform:none}.bulk-bar .btn-bb-clear{color:#ffffffb3;background:0 0;border-color:#0000}.bulk-bar .btn-bb-clear:hover{color:#fff;background:#ffffff1a;border-color:#0000}tr.row-selected td{background:var(--accent-2-soft)!important}.csat-box{background:linear-gradient(135deg,#fffaf0 0%,#fef9c3 100%);border:1px solid #fcd34d;border-radius:12px;margin-top:18px;padding:16px 18px}.csat-box h4{color:var(--ink);margin:0 0 4px;font-size:13.5px;font-weight:700}.csat-box .csat-sub{color:var(--muted);margin-bottom:10px;font-size:11.5px}.csat-stars{gap:4px;display:inline-flex}.csat-star{cursor:pointer;color:#d6d3c8;-webkit-user-select:none;user-select:none;font-size:28px;line-height:1;transition:color .1s,transform .1s}.csat-star:hover{transform:scale(1.15)}.csat-star.on{color:#eab308}.csat-star.readonly{cursor:default}.csat-star.readonly:hover{transform:none}.csat-comment{border:1px solid var(--line);resize:vertical;background:var(--paper);border-radius:8px;width:100%;min-height:60px;margin-top:10px;padding:9px 11px;font-family:inherit;font-size:13px}.csat-done{color:var(--ok);align-items:center;gap:8px;font-size:12.5px;font-weight:600;display:flex}.csat-result{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.csat-result .csat-score{color:var(--accent-2-dark);font-size:20px;font-weight:700}.csat-dist-row{align-items:center;gap:8px;margin:6px 0;display:flex}.csat-dist-row .cd-label{width:54px;color:var(--ink-2);font-size:11.5px}.csat-dist-row .cd-bar{background:#f1efe8;border-radius:99px;flex:1;height:9px;overflow:hidden}.csat-dist-row .cd-fill{background:linear-gradient(90deg,#eab308,#ca8a04);height:100%}.csat-dist-row .cd-num{color:var(--muted);text-align:right;width:34px;font-family:JetBrains Mono,monospace;font-size:11px}.kb-search-wrap{margin-bottom:16px;position:relative}.kb-search{border:1px solid var(--line);background:var(--paper);border-radius:10px;outline:none;width:100%;padding:12px 14px 12px 40px;font-family:inherit;font-size:14px}.kb-search:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.kb-search-wrap .kb-search-ico{color:var(--muted);pointer-events:none;position:absolute;top:50%;left:14px;transform:translateY(-50%)}.kb-grid{grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:14px;display:grid}.kb-card{background:var(--paper);border:1px solid var(--line);cursor:pointer;border-radius:12px;flex-direction:column;padding:14px 16px;transition:transform .12s,box-shadow .12s;display:flex}.kb-card:hover{box-shadow:var(--shadow);border-color:var(--accent);transform:translateY(-2px)}.kb-card .kb-cat{text-transform:uppercase;letter-spacing:.06em;background:var(--accent-soft);color:var(--accent);border-radius:99px;align-self:flex-start;margin-bottom:8px;padding:2px 8px;font-size:9.5px;font-weight:700;display:inline-block}.kb-card .kb-title{color:var(--ink);margin-bottom:5px;font-size:14px;font-weight:700}.kb-card .kb-excerpt{color:var(--muted);-webkit-line-clamp:3;-webkit-box-orient:vertical;font-size:12px;line-height:1.5;display:-webkit-box;overflow:hidden}.kb-card .kb-foot{border-top:1px dashed var(--line-2);color:var(--muted-2);justify-content:space-between;align-items:center;margin-top:10px;padding-top:8px;font-size:10.5px;display:flex}.kb-article{background:var(--paper);border:1px solid var(--line);border-radius:14px;max-width:760px;padding:24px 28px}.kb-article h2{letter-spacing:-.02em;margin:6px 0 4px;font-size:22px}.kb-article .kb-body{color:var(--ink-2);margin-top:14px;font-size:13.5px;line-height:1.65}.kb-article .kb-body p{margin:0 0 10px}.kb-article .kb-body h3{margin:16px 0 6px;font-size:15px}.kb-article .kb-body ul,.kb-article .kb-body ol{margin:8px 0;padding-left:22px}.kb-article .kb-body li{margin:3px 0}.kb-suggest{background:var(--accent-soft);border:1px solid #c7e6df;border-radius:10px;margin-bottom:14px;padding:11px 14px}.kb-suggest .kbs-head{text-transform:uppercase;letter-spacing:.06em;color:var(--accent-dark);margin-bottom:7px;font-size:11px;font-weight:700}.kb-suggest .kbs-item{color:var(--accent-dark);cursor:pointer;align-items:center;gap:7px;padding:5px 0;font-size:12.5px;display:flex}.kb-suggest .kbs-item:hover{text-decoration:underline}.msg .text{line-height:1.6}.msg .text p{margin:0 0 8px}.msg .text p:last-child{margin-bottom:0}.msg .text h1,.msg .text h2,.msg .text h3{margin:12px 0 6px;font-weight:700}.msg .text h1{font-size:18px}.msg .text h2{font-size:16px}.msg .text h3{font-size:14px}.msg .text ul,.msg .text ol{margin:6px 0;padding-left:24px}.msg .text li{margin:2px 0}.msg .text blockquote{border-left:3px solid var(--accent);color:var(--muted);margin:8px 0;padding:4px 12px;font-style:italic}.msg .text code{background:#f3f4f6;border-radius:3px;padding:1px 5px;font-family:JetBrains Mono,monospace;font-size:12.5px}.msg .text pre{background:#f3f4f6;border-radius:6px;margin:8px 0;padding:10px 12px;overflow-x:auto}.msg .text pre code{background:0 0;padding:0}.msg .text a{color:var(--accent);text-decoration:underline}.msg .text table{border-collapse:collapse;margin:8px 0}.msg .text table td,.msg .text table th{border:1px solid var(--line);padding:4px 8px}.msg .text img{border-radius:4px;max-width:100%;height:auto;margin:4px 0}.msg{min-width:0}.msg .body{min-width:0;max-width:100%;overflow:hidden}.msg .text{overflow-wrap:anywhere;max-width:100%;overflow-x:auto}.msg .text table{max-width:100%;display:block;overflow-x:auto}.msg .text pre{max-width:100%}.login-screen.tl-login{background:linear-gradient(135deg,#0d7a6b 0%,#14b8a6 50%,#6ee7b7 100%);align-items:flex-start;padding:24px;overflow-y:auto}.login-screen.tl-login:before{background:radial-gradient(at 100% 0,#ffffff38,#0000 50%),radial-gradient(at 0 100%,#14b8a64d,#0000 50%)}@media (height>=720px){.login-screen.tl-login{align-items:center}}.tl-login-grid{pointer-events:none;background-image:linear-gradient(#ffffff14 1px,#0000 1px),linear-gradient(90deg,#ffffff14 1px,#0000 1px);background-size:56px 56px;position:absolute;inset:0;-webkit-mask-image:radial-gradient(60% 60%,#000 30%,#0000 80%);mask-image:radial-gradient(60% 60%,#000 30%,#0000 80%)}.tl-login-card{background:var(--paper);border-top:3px solid #eab308;border-radius:22px;grid-template-columns:1.05fr 1fr;width:100%;max-width:920px;margin:0 auto;display:grid;position:relative;overflow:hidden;box-shadow:0 30px 70px #00000040,0 0 0 1px #fff3}.tl-login-left{color:#fff;text-align:center;background:linear-gradient(155deg,#14b8a6 0%,#0d7a6b 55%,#0a5e54 100%);flex-direction:column;justify-content:center;align-items:center;padding:48px 36px;display:flex;position:relative}.tl-login-left:after{content:"";pointer-events:none;background:radial-gradient(circle at 50% 40%,#ffffff1a,#0000 55%);position:absolute;inset:0}.tl-login-logo-wrap{justify-content:center;align-items:center;width:180px;height:180px;margin-bottom:18px;display:flex;position:relative}.tl-login-logo{object-fit:contain;filter:drop-shadow(0 12px 24px #0003);max-width:100%;max-height:100%}.tl-login-dots{gap:6px;margin:6px 0 22px;display:flex}.tl-login-dots .dot{background:#ffffff59;border-radius:99px;width:6px;height:6px}.tl-login-dots .dot.active{background:#eab308;width:18px}.tl-login-tagline{color:#ffffffe0;max-width:320px;font-size:13px;line-height:1.55;position:relative}.tl-login-tagline strong{color:#fff;font-weight:700}.tl-login-right{background:linear-gradient(#f3fbf7 0%,#fff 60%);flex-direction:column;padding:40px 44px;display:flex}.tl-secure-pill{color:#065f46;letter-spacing:.12em;background:#d1fae5;border:1px solid #6ee7b7;border-radius:99px;align-self:flex-start;align-items:center;gap:5px;margin-bottom:18px;padding:4px 10px;font-family:JetBrains Mono,monospace;font-size:9.5px;font-weight:700;display:inline-flex}.tl-secure-pill svg{stroke:currentColor}.tl-login-title{letter-spacing:-.025em;color:var(--ink);margin:0 0 4px;font-family:Geist,system-ui,sans-serif;font-size:30px;font-weight:700}.tl-login-title .accent{color:var(--accent)}.tl-login-subtitle{color:var(--muted);margin:0 0 22px;font-size:13px}.tl-login-form{flex-direction:column;gap:14px;display:flex}.tl-field{flex-direction:column;gap:6px;display:flex}.tl-field label{color:var(--ink-2);letter-spacing:.02em;font-size:11.5px;font-weight:600}.tl-input-wrap{align-items:center;display:flex;position:relative}.tl-input-icon{color:var(--muted-2);pointer-events:none;position:absolute;left:14px}.tl-input-wrap input{border:1.5px solid var(--line);background:var(--paper);width:100%;color:var(--ink);border-radius:10px;outline:none;padding:12px 14px 12px 40px;font-family:inherit;font-size:14px;transition:border-color .15s,box-shadow .15s,background-color .15s}.tl-input-wrap input:hover{border-color:#a7d8cf}.tl-input-wrap input:focus{border-color:var(--accent);box-shadow:0 0 0 3px #0d7a6b26}.tl-input-wrap input:disabled{background:var(--surface-2);color:#9ca3af;cursor:not-allowed;opacity:.7}.tl-eye{cursor:pointer;color:var(--muted-2);background:0 0;border:none;border-radius:6px;justify-content:center;align-items:center;width:30px;height:30px;display:flex;position:absolute;right:10px}.tl-eye:hover{color:var(--accent);background:var(--accent-soft)}.tl-login-error{color:#991b1b;background:#fef2f2;border:1px solid #fecaca;border-radius:8px;padding:9px 12px;font-size:12.5px}.tl-login-actions{grid-template-columns:1.4fr 1fr;gap:10px;margin-top:4px;display:grid}.tl-btn{cursor:pointer;border:1.5px solid #0000;border-radius:10px;padding:12px 16px;font-family:inherit;font-size:14px;font-weight:700;transition:all .15s}.tl-btn:disabled{opacity:.6;cursor:not-allowed}.tl-btn-primary{color:#fff;background:linear-gradient(135deg,#0d7a6b 0%,#14b8a6 100%);box-shadow:0 6px 16px #0d7a6b4d}.tl-btn-primary:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 10px 22px #0d7a6b66}.tl-btn-ghost{background:var(--paper);color:var(--accent-dark);border-color:#a7d8cf}.tl-btn-ghost:hover:not(:disabled){background:var(--accent-soft);border-color:var(--accent)}.tl-forgot{text-align:center;margin-top:4px}.tl-forgot a{color:var(--accent);font-size:12.5px;font-weight:600;text-decoration:none}.tl-forgot a:hover{text-decoration:underline}.tl-login-foot{color:var(--muted);justify-content:center;align-items:center;gap:6px;margin-top:20px;font-size:11px;display:flex}.tl-login-foot svg{stroke:currentColor}@media (width<=900px){.tl-login-card{max-width:760px}.tl-login-left{padding:36px 24px}.tl-login-logo-wrap{width:140px;height:140px}.tl-login-right{padding:32px 30px}.tl-login-title{font-size:26px}}@media (width<=640px){.login-screen.tl-login{align-items:stretch;padding:16px}.tl-login-card{border-radius:18px;grid-template-columns:1fr;max-width:100%}.tl-login-left{padding:24px 20px 18px}.tl-login-logo-wrap{width:100px;height:100px;margin-bottom:10px}.tl-login-dots{margin:2px 0 12px}.tl-login-dots .dot{width:5px;height:5px}.tl-login-dots .dot.active{width:14px}.tl-login-tagline{max-width:100%;font-size:12px}.tl-login-right{padding:24px 22px 28px}.tl-login-title{font-size:22px}.tl-login-subtitle{margin-bottom:18px;font-size:12.5px}.tl-input-wrap input{font-size:16px}.tl-login-actions{grid-template-columns:1fr}}@media (width<=380px){.login-screen.tl-login{padding:10px}.tl-login-left{padding:18px 14px 14px}.tl-login-right{padding:20px 16px 24px}.tl-login-logo-wrap{width:84px;height:84px}}@media (height<=600px) and (width<=900px){.tl-login-left{padding:18px}.tl-login-logo-wrap{width:86px;height:86px;margin-bottom:8px}.tl-login-dots{margin:0 0 10px}}.inbox-page{background:var(--paper);border:1px solid var(--line);border-radius:14px;grid-template-columns:380px 6px 1fr;gap:0;height:calc(100vh - 110px);display:grid;position:relative;overflow:hidden}@media (width<=900px){.inbox-page{grid-template-columns:1fr;height:auto}.inbox-splitter{display:none}}.inbox-splitter{cursor:col-resize;-webkit-user-select:none;user-select:none;background:0 0;position:relative}.inbox-splitter:after{content:"";background:var(--line);width:1px;transition:background .12s,width .12s;position:absolute;top:0;bottom:0;left:50%;transform:translate(-50%)}.inbox-splitter:hover:after{background:var(--accent);width:3px}.inbox-splitter-grip{background:var(--paper);border:1px solid var(--line);width:11px;height:34px;box-shadow:var(--shadow);opacity:0;border-radius:5px;transition:opacity .12s;position:absolute;top:50%;left:50%;transform:translate(-50%,-50%)}.inbox-splitter:hover .inbox-splitter-grip{opacity:1}.inbox-band{background:var(--surface);border-top:1px solid var(--line-2);border-bottom:1px solid var(--line-2);width:100%;font:inherit;color:var(--accent-dark);cursor:pointer;text-align:left;text-transform:uppercase;letter-spacing:.04em;align-items:center;gap:8px;padding:7px 14px;font-size:11px;font-weight:700;display:flex}.inbox-band:hover{background:var(--line-2)}.inbox-band-caret{color:var(--muted);font-size:10px;transition:transform .12s;display:inline-block}.inbox-band.collapsed .inbox-band-caret{transform:rotate(-90deg)}.inbox-band-label{flex:none}.inbox-band-count{color:var(--muted);font-weight:600}.inbox-band-unread{background:var(--accent-2);color:#3a2c00;border-radius:99px;margin-left:auto;padding:1px 7px;font-size:10px;font-weight:800}.inbox-settings-backdrop{z-index:120;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);background:#0e172673;justify-content:center;align-items:center;display:flex;position:fixed;inset:0}.inbox-settings{background:var(--paper);border:1px solid var(--line);width:440px;max-width:94vw;box-shadow:var(--shadow);border-radius:14px;flex-direction:column;display:flex}.inbox-settings-head{border-bottom:1px solid var(--line-2);align-items:center;padding:14px 18px 10px;display:flex}.inbox-settings-head h3{letter-spacing:-.01em;flex:1;margin:0;font-size:15px;font-weight:700}.inbox-settings-close{width:28px;height:28px;color:var(--muted);cursor:pointer;background:0 0;border:1px solid #0000;border-radius:8px;font-size:18px;line-height:1}.inbox-settings-close:hover{background:var(--surface);color:var(--ink)}.inbox-settings-body{padding:14px 18px 6px}.inbox-settings-section{letter-spacing:.04em;color:var(--muted);text-transform:uppercase;margin-bottom:10px;font-size:11px;font-weight:700}.inbox-settings-opt{cursor:pointer;color:var(--ink-2);align-items:center;gap:10px;padding:8px 0;font-size:13.5px;display:flex}.inbox-settings-opt input[type=checkbox]{width:16px;height:16px;accent-color:var(--accent);cursor:pointer}.inbox-settings-sub{color:var(--ink-2);align-items:center;gap:8px;padding:4px 0 4px 26px;font-size:13px;display:flex}.inbox-settings-sub input[type=number]{border:1px solid var(--line);background:var(--paper);width:60px;color:var(--ink);font:inherit;border-radius:6px;padding:4px 8px;font-size:13px}.inbox-settings-sub input[type=number]:disabled{background:var(--surface-2);color:var(--muted);cursor:not-allowed}.inbox-settings-note{background:var(--warn-soft);border:1px solid var(--accent-2);color:var(--ink-2);border-radius:8px;margin-top:8px;padding:9px 11px;font-size:12px}.inbox-settings-foot{border-top:1px solid var(--line-2);justify-content:flex-end;gap:8px;padding:12px 18px 14px;display:flex}.inbox-ctx{z-index:100;background:var(--paper);border:1px solid var(--line);min-width:170px;box-shadow:var(--shadow);border-radius:10px;padding:4px;position:fixed}.inbox-ctx-item{width:100%;font:inherit;color:var(--ink-2);text-align:left;cursor:pointer;background:0 0;border:none;border-radius:7px;padding:7px 10px;font-size:13px;display:block}.inbox-ctx-item:hover{background:var(--accent-soft);color:var(--accent-dark)}.inbox-list-pane{border-right:1px solid var(--line);flex-direction:column;min-width:0;min-height:0;display:flex;overflow:hidden}.inbox-list-head{border-bottom:1px solid var(--line-2);flex-shrink:0;padding:12px 14px 8px}.inbox-search{background:var(--surface);border:1px solid var(--line);border-radius:9px;align-items:center;gap:8px;margin-bottom:9px;padding:7px 10px;display:flex}.inbox-search svg{color:var(--muted-2);flex-shrink:0}.inbox-search input{font:inherit;width:100%;color:var(--ink);background:0 0;border:none;outline:none;font-size:13px}.inbox-view-row{align-items:center;gap:10px;display:flex;position:relative}.inbox-view-select{font:inherit;background:var(--paper);border:1px solid var(--line);color:var(--ink);cursor:pointer;border-radius:8px;padding:6px 9px;font-size:12.5px;font-weight:600}.inbox-count{color:var(--muted);font-size:11.5px}.inbox-count strong{color:var(--ink-2);font-weight:700}.inbox-adjust-btn{font:inherit;color:var(--accent);cursor:pointer;background:0 0;border:none;border-radius:7px;margin-left:auto;padding:6px 8px;font-size:11.5px;font-weight:600}.inbox-adjust-btn:hover{background:var(--accent-soft)}.inbox-adjust-pop{z-index:30;background:var(--paper);border:1px solid var(--line);width:210px;box-shadow:var(--shadow);border-radius:12px;padding:6px;position:absolute;top:38px;right:0}.inbox-adjust-title{text-transform:uppercase;letter-spacing:.08em;color:var(--muted-2);padding:6px 8px 4px;font-size:10px;font-weight:700}.inbox-adjust-opt{cursor:pointer;border-radius:8px;align-items:center;gap:9px;padding:7px 8px;font-size:13px;display:flex}.inbox-adjust-opt:hover{background:var(--surface)}.inbox-adjust-opt input{width:15px;height:15px;accent-color:var(--accent);cursor:pointer}.inbox-adjust-opt span{flex:1}.inbox-list{flex:1;padding:0;position:relative;overflow:auto}.inbox-empty-list{text-align:center;color:var(--muted-2);padding:30px 14px;font-size:13px}.inbox-thead{z-index:6;background:var(--surface);border-bottom:1px solid var(--line);display:grid;position:sticky;top:0}.inbox-thead-cell{min-width:0;font:inherit;color:var(--muted);text-transform:uppercase;letter-spacing:.04em;border:none;border-right:1px solid var(--line-2);text-align:left;cursor:pointer;white-space:nowrap;text-overflow:ellipsis;background:0 0;align-items:center;gap:6px;padding:9px 10px;font-size:11px;font-weight:700;display:flex;overflow:hidden}.inbox-thead-cell:last-child{border-right:none}.inbox-thead-cell:hover{color:var(--accent-dark);background:var(--line-2)}.inbox-thead-cell.active{color:var(--accent-dark)}.inbox-thead-arrow{color:var(--accent);font-size:9px}.inbox-trow{cursor:pointer;border-bottom:1px solid var(--line-2);background:0 0;align-items:center;transition:background .12s;display:grid;position:relative}.inbox-trow:hover{background:var(--surface)}.inbox-trow.selected{background:var(--accent-soft)}.inbox-trow.unread:before{content:"";background:var(--accent-2);width:3px;position:absolute;top:0;bottom:0;left:0}.inbox-tcell{min-width:0;color:var(--ink-2);white-space:nowrap;text-overflow:ellipsis;padding:9px 10px;font-size:12.5px;overflow:hidden}.inbox-tcell .mono{color:var(--muted);font-family:JetBrains Mono,monospace;font-size:11px;font-weight:500}.inbox-tc-issue{font-size:12.5px}.inbox-trow.unread .inbox-tcell{color:var(--ink);font-weight:700}.inbox-trow.unread .inbox-tcell .mono{color:var(--accent-2-dark)}.inbox-tcell-dot{justify-content:center;align-items:center;padding:0 4px;display:flex}.inbox-tcell-dotbtn{border:2px solid var(--line);background:0 0;border-radius:50%;width:9px;height:9px}.inbox-trow.unread .inbox-tcell-dotbtn{background:var(--accent-2);border-color:var(--accent-2)}.inbox-pager{border-top:1px solid var(--line-2);background:var(--surface);flex-shrink:0;justify-content:space-between;align-items:center;gap:8px;padding:10px 14px;display:flex}.inbox-pager-state{color:var(--muted);font-size:12px}.inbox-read-pane{background:var(--bg);flex-direction:column;min-width:0;min-height:0;display:flex;overflow:hidden}.inbox-read-head{background:var(--paper);border-bottom:1px solid var(--line);flex-shrink:0;padding:14px 22px 12px}.inbox-read-head-top{align-items:flex-start;gap:14px;display:flex}.inbox-read-pills{flex-wrap:wrap;align-items:center;gap:8px;margin-top:10px;display:flex}.inbox-read-assigned{color:var(--muted);margin-left:6px;font-size:12px}.inbox-thread{flex-direction:column;flex:1;gap:10px;padding:18px 22px;display:flex;overflow-y:auto}.inbox-reply{border-top:1px solid var(--line);background:var(--paper);flex-shrink:0;padding:12px 22px 16px}.inbox-reply textarea{resize:vertical;border:1px solid var(--line);width:100%;min-height:70px;max-height:200px;font:inherit;background:var(--surface);color:var(--ink);border-radius:10px;outline:none;padding:10px 12px;font-size:13.5px;line-height:1.5}.inbox-reply textarea:focus{border-color:var(--accent);background:var(--paper);box-shadow:0 0 0 3px var(--accent-soft)}.inbox-reply-actions{align-items:center;gap:12px;margin-top:8px;display:flex}.inbox-reply-hint{color:var(--muted);flex:1;font-size:11.5px}.link-btn{cursor:pointer;color:var(--accent);font:inherit;background:0 0;border:none;padding:0;font-size:11.5px;text-decoration:underline}.inbox-empty-read{text-align:center;flex-direction:column;flex:1;justify-content:center;align-items:center;padding:40px;display:flex}[data-theme=dark] .btn-primary:hover{background:#fff;border-color:#fff}[data-theme=dark] .btn:hover{border-color:var(--muted)}[data-theme=dark] .btn-danger{border-color:#5a2a2a}[data-theme=dark] .btn-danger:hover{background:#3a1d1d;border-color:#7a3a3a}[data-theme=dark] .lc-tile{background:linear-gradient(135deg,#1c2530 0%,#18202a 45%,#161d26 100%) padding-box padding-box,linear-gradient(90deg,#0d7a6b 0%,#14b8a6 50%,#eab308 100%) border-box}[data-theme=dark] .lc-tile .lc-num{color:#e8eef5}[data-theme=dark] .lc-tile .lc-lbl{color:#c4ccd6}[data-theme=dark] .lc-tile .lc-sub{color:#9aa6b4}[data-theme=dark] .lc-tile:hover{box-shadow:0 8px 20px -6px #00000080,0 2px 6px #0006}[data-theme=dark] .pill.closed{color:#c4ccd6;background:#2a3340}[data-theme=dark] .data-mode-pill .dm-num{color:#9aa6b4;background:#2a3340}[data-theme=dark] .msg.system .body{background:#2a2410;border-color:#4a3f15}[data-theme=dark] .msg.internal .body{background:#2a2410;border-color:#5a4a18}[data-theme=dark] .csat-box{background:linear-gradient(135deg,#241f0c 0%,#2a2410 100%);border-color:#5a4a18}[data-theme=dark] .tip-bubble{color:var(--ink-2)}[data-theme=dark] .login-error,[data-theme=dark] .tl-login-error{color:#fca5a5;background:#3a1d1d;border-color:#7a3a3a}[data-theme=dark] .tl-login-right{background:linear-gradient(180deg, #141c24 0%, var(--paper) 60%)}[data-theme=dark] .sb-nav::-webkit-scrollbar-thumb{background:#ffffff24}[data-theme=dark]{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark}.ql-container{box-sizing:border-box;height:100%;margin:0;font-family:Helvetica,Arial,sans-serif;font-size:13px;position:relative}.ql-container.ql-disabled .ql-tooltip{visibility:hidden}.ql-container:not(.ql-disabled) li[data-list=checked]>.ql-ui,.ql-container:not(.ql-disabled) li[data-list=unchecked]>.ql-ui{cursor:pointer}.ql-clipboard{height:1px;position:absolute;top:50%;left:-100000px;overflow-y:hidden}.ql-clipboard p{margin:0;padding:0}.ql-editor{box-sizing:border-box;counter-reset:list-0 list-1 list-2 list-3 list-4 list-5 list-6 list-7 list-8 list-9;tab-size:4;text-align:left;white-space:pre-wrap;word-wrap:break-word;outline:none;height:100%;padding:12px 15px;line-height:1.42;overflow-y:auto}.ql-editor>*{cursor:text}.ql-editor p,.ql-editor ol,.ql-editor pre,.ql-editor blockquote,.ql-editor h1,.ql-editor h2,.ql-editor h3,.ql-editor h4,.ql-editor h5,.ql-editor h6{margin:0;padding:0}@supports (counter-set:none){.ql-editor p,.ql-editor h1,.ql-editor h2,.ql-editor h3,.ql-editor h4,.ql-editor h5,.ql-editor h6{counter-set:list-0 list-1 list-2 list-3 list-4 list-5 list-6 list-7 list-8 list-9}}@supports not (counter-set:none){.ql-editor p,.ql-editor h1,.ql-editor h2,.ql-editor h3,.ql-editor h4,.ql-editor h5,.ql-editor h6{counter-reset:list-0 list-1 list-2 list-3 list-4 list-5 list-6 list-7 list-8 list-9}}.ql-editor table{border-collapse:collapse}.ql-editor td{border:1px solid #000;padding:2px 5px}.ql-editor ol{padding-left:1.5em}.ql-editor li{padding-left:1.5em;list-style-type:none;position:relative}.ql-editor li>.ql-ui:before{text-align:right;white-space:nowrap;width:1.2em;margin-left:-1.5em;margin-right:.3em;display:inline-block}.ql-editor li[data-list=checked]>.ql-ui,.ql-editor li[data-list=unchecked]>.ql-ui{color:#777}.ql-editor li[data-list=bullet]>.ql-ui:before{content:"•"}.ql-editor li[data-list=checked]>.ql-ui:before{content:"☑"}.ql-editor li[data-list=unchecked]>.ql-ui:before{content:"☐"}@supports (counter-set:none){.ql-editor li[data-list]{counter-set:list-1 list-2 list-3 list-4 list-5 list-6 list-7 list-8 list-9}}@supports not (counter-set:none){.ql-editor li[data-list]{counter-reset:list-1 list-2 list-3 list-4 list-5 list-6 list-7 list-8 list-9}}.ql-editor li[data-list=ordered]{counter-increment:list-0}.ql-editor li[data-list=ordered]>.ql-ui:before{content:counter(list-0, decimal) ". "}.ql-editor li[data-list=ordered].ql-indent-1{counter-increment:list-1}.ql-editor li[data-list=ordered].ql-indent-1>.ql-ui:before{content:counter(list-1, lower-alpha) ". "}@supports (counter-set:none){.ql-editor li[data-list].ql-indent-1{counter-set:list-2 list-3 list-4 list-5 list-6 list-7 list-8 list-9}}@supports not (counter-set:none){.ql-editor li[data-list].ql-indent-1{counter-reset:list-2 list-3 list-4 list-5 list-6 list-7 list-8 list-9}}.ql-editor li[data-list=ordered].ql-indent-2{counter-increment:list-2}.ql-editor li[data-list=ordered].ql-indent-2>.ql-ui:before{content:counter(list-2, lower-roman) ". "}@supports (counter-set:none){.ql-editor li[data-list].ql-indent-2{counter-set:list-3 list-4 list-5 list-6 list-7 list-8 list-9}}@supports not (counter-set:none){.ql-editor li[data-list].ql-indent-2{counter-reset:list-3 list-4 list-5 list-6 list-7 list-8 list-9}}.ql-editor li[data-list=ordered].ql-indent-3{counter-increment:list-3}.ql-editor li[data-list=ordered].ql-indent-3>.ql-ui:before{content:counter(list-3, decimal) ". "}@supports (counter-set:none){.ql-editor li[data-list].ql-indent-3{counter-set:list-4 list-5 list-6 list-7 list-8 list-9}}@supports not (counter-set:none){.ql-editor li[data-list].ql-indent-3{counter-reset:list-4 list-5 list-6 list-7 list-8 list-9}}.ql-editor li[data-list=ordered].ql-indent-4{counter-increment:list-4}.ql-editor li[data-list=ordered].ql-indent-4>.ql-ui:before{content:counter(list-4, lower-alpha) ". "}@supports (counter-set:none){.ql-editor li[data-list].ql-indent-4{counter-set:list-5 list-6 list-7 list-8 list-9}}@supports not (counter-set:none){.ql-editor li[data-list].ql-indent-4{counter-reset:list-5 list-6 list-7 list-8 list-9}}.ql-editor li[data-list=ordered].ql-indent-5{counter-increment:list-5}.ql-editor li[data-list=ordered].ql-indent-5>.ql-ui:before{content:counter(list-5, lower-roman) ". "}@supports (counter-set:none){.ql-editor li[data-list].ql-indent-5{counter-set:list-6 list-7 list-8 list-9}}@supports not (counter-set:none){.ql-editor li[data-list].ql-indent-5{counter-reset:list-6 list-7 list-8 list-9}}.ql-editor li[data-list=ordered].ql-indent-6{counter-increment:list-6}.ql-editor li[data-list=ordered].ql-indent-6>.ql-ui:before{content:counter(list-6, decimal) ". "}@supports (counter-set:none){.ql-editor li[data-list].ql-indent-6{counter-set:list-7 list-8 list-9}}@supports not (counter-set:none){.ql-editor li[data-list].ql-indent-6{counter-reset:list-7 list-8 list-9}}.ql-editor li[data-list=ordered].ql-indent-7{counter-increment:list-7}.ql-editor li[data-list=ordered].ql-indent-7>.ql-ui:before{content:counter(list-7, lower-alpha) ". "}@supports (counter-set:none){.ql-editor li[data-list].ql-indent-7{counter-set:list-8 list-9}}@supports not (counter-set:none){.ql-editor li[data-list].ql-indent-7{counter-reset:list-8 list-9}}.ql-editor li[data-list=ordered].ql-indent-8{counter-increment:list-8}.ql-editor li[data-list=ordered].ql-indent-8>.ql-ui:before{content:counter(list-8, lower-roman) ". "}@supports (counter-set:none){.ql-editor li[data-list].ql-indent-8{counter-set:list-9}}@supports not (counter-set:none){.ql-editor li[data-list].ql-indent-8{counter-reset:list-9}}.ql-editor li[data-list=ordered].ql-indent-9{counter-increment:list-9}.ql-editor li[data-list=ordered].ql-indent-9>.ql-ui:before{content:counter(list-9, decimal) ". "}.ql-editor .ql-indent-1:not(.ql-direction-rtl){padding-left:3em}.ql-editor li.ql-indent-1:not(.ql-direction-rtl){padding-left:4.5em}.ql-editor .ql-indent-1.ql-direction-rtl.ql-align-right{padding-right:3em}.ql-editor li.ql-indent-1.ql-direction-rtl.ql-align-right{padding-right:4.5em}.ql-editor .ql-indent-2:not(.ql-direction-rtl){padding-left:6em}.ql-editor li.ql-indent-2:not(.ql-direction-rtl){padding-left:7.5em}.ql-editor .ql-indent-2.ql-direction-rtl.ql-align-right{padding-right:6em}.ql-editor li.ql-indent-2.ql-direction-rtl.ql-align-right{padding-right:7.5em}.ql-editor .ql-indent-3:not(.ql-direction-rtl){padding-left:9em}.ql-editor li.ql-indent-3:not(.ql-direction-rtl){padding-left:10.5em}.ql-editor .ql-indent-3.ql-direction-rtl.ql-align-right{padding-right:9em}.ql-editor li.ql-indent-3.ql-direction-rtl.ql-align-right{padding-right:10.5em}.ql-editor .ql-indent-4:not(.ql-direction-rtl){padding-left:12em}.ql-editor li.ql-indent-4:not(.ql-direction-rtl){padding-left:13.5em}.ql-editor .ql-indent-4.ql-direction-rtl.ql-align-right{padding-right:12em}.ql-editor li.ql-indent-4.ql-direction-rtl.ql-align-right{padding-right:13.5em}.ql-editor .ql-indent-5:not(.ql-direction-rtl){padding-left:15em}.ql-editor li.ql-indent-5:not(.ql-direction-rtl){padding-left:16.5em}.ql-editor .ql-indent-5.ql-direction-rtl.ql-align-right{padding-right:15em}.ql-editor li.ql-indent-5.ql-direction-rtl.ql-align-right{padding-right:16.5em}.ql-editor .ql-indent-6:not(.ql-direction-rtl){padding-left:18em}.ql-editor li.ql-indent-6:not(.ql-direction-rtl){padding-left:19.5em}.ql-editor .ql-indent-6.ql-direction-rtl.ql-align-right{padding-right:18em}.ql-editor li.ql-indent-6.ql-direction-rtl.ql-align-right{padding-right:19.5em}.ql-editor .ql-indent-7:not(.ql-direction-rtl){padding-left:21em}.ql-editor li.ql-indent-7:not(.ql-direction-rtl){padding-left:22.5em}.ql-editor .ql-indent-7.ql-direction-rtl.ql-align-right{padding-right:21em}.ql-editor li.ql-indent-7.ql-direction-rtl.ql-align-right{padding-right:22.5em}.ql-editor .ql-indent-8:not(.ql-direction-rtl){padding-left:24em}.ql-editor li.ql-indent-8:not(.ql-direction-rtl){padding-left:25.5em}.ql-editor .ql-indent-8.ql-direction-rtl.ql-align-right{padding-right:24em}.ql-editor li.ql-indent-8.ql-direction-rtl.ql-align-right{padding-right:25.5em}.ql-editor .ql-indent-9:not(.ql-direction-rtl){padding-left:27em}.ql-editor li.ql-indent-9:not(.ql-direction-rtl){padding-left:28.5em}.ql-editor .ql-indent-9.ql-direction-rtl.ql-align-right{padding-right:27em}.ql-editor li.ql-indent-9.ql-direction-rtl.ql-align-right{padding-right:28.5em}.ql-editor li.ql-direction-rtl{padding-right:1.5em}.ql-editor li.ql-direction-rtl>.ql-ui:before{text-align:left;margin-left:.3em;margin-right:-1.5em}.ql-editor table{table-layout:fixed;width:100%}.ql-editor table td{outline:none}.ql-editor .ql-code-block-container{font-family:monospace}.ql-editor .ql-video{max-width:100%;display:block}.ql-editor .ql-video.ql-align-center{margin:0 auto}.ql-editor .ql-video.ql-align-right{margin:0 0 0 auto}.ql-editor .ql-bg-black{background-color:#000}.ql-editor .ql-bg-red{background-color:#e60000}.ql-editor .ql-bg-orange{background-color:#f90}.ql-editor .ql-bg-yellow{background-color:#ff0}.ql-editor .ql-bg-green{background-color:#008a00}.ql-editor .ql-bg-blue{background-color:#06c}.ql-editor .ql-bg-purple{background-color:#93f}.ql-editor .ql-color-white{color:#fff}.ql-editor .ql-color-red{color:#e60000}.ql-editor .ql-color-orange{color:#f90}.ql-editor .ql-color-yellow{color:#ff0}.ql-editor .ql-color-green{color:#008a00}.ql-editor .ql-color-blue{color:#06c}.ql-editor .ql-color-purple{color:#93f}.ql-editor .ql-font-serif{font-family:Georgia,Times New Roman,serif}.ql-editor .ql-font-monospace{font-family:Monaco,Courier New,monospace}.ql-editor .ql-size-small{font-size:.75em}.ql-editor .ql-size-large{font-size:1.5em}.ql-editor .ql-size-huge{font-size:2.5em}.ql-editor .ql-direction-rtl{text-align:inherit;direction:rtl}.ql-editor .ql-align-center{text-align:center}.ql-editor .ql-align-justify{text-align:justify}.ql-editor .ql-align-right{text-align:right}.ql-editor .ql-ui{position:absolute}.ql-editor.ql-blank:before{color:#0009;content:attr(data-placeholder);pointer-events:none;font-style:italic;position:absolute;left:15px;right:15px}.ql-snow.ql-toolbar:after,.ql-snow .ql-toolbar:after{clear:both;content:"";display:table}.ql-snow.ql-toolbar button,.ql-snow .ql-toolbar button{cursor:pointer;float:left;background:0 0;border:none;width:28px;height:24px;padding:3px 5px;display:inline-block}.ql-snow.ql-toolbar button svg,.ql-snow .ql-toolbar button svg{float:left;height:100%}.ql-snow.ql-toolbar button:active:hover,.ql-snow .ql-toolbar button:active:hover{outline:none}.ql-snow.ql-toolbar input.ql-image[type=file],.ql-snow .ql-toolbar input.ql-image[type=file]{display:none}.ql-snow.ql-toolbar button:hover,.ql-snow .ql-toolbar button:hover,.ql-snow.ql-toolbar button:focus,.ql-snow .ql-toolbar button:focus,.ql-snow.ql-toolbar button.ql-active,.ql-snow .ql-toolbar button.ql-active,.ql-snow.ql-toolbar .ql-picker-label:hover,.ql-snow .ql-toolbar .ql-picker-label:hover,.ql-snow.ql-toolbar .ql-picker-label.ql-active,.ql-snow .ql-toolbar .ql-picker-label.ql-active,.ql-snow.ql-toolbar .ql-picker-item:hover,.ql-snow .ql-toolbar .ql-picker-item:hover,.ql-snow.ql-toolbar .ql-picker-item.ql-selected,.ql-snow .ql-toolbar .ql-picker-item.ql-selected{color:#06c}.ql-snow.ql-toolbar button:hover .ql-fill,.ql-snow .ql-toolbar button:hover .ql-fill,.ql-snow.ql-toolbar button:focus .ql-fill,.ql-snow .ql-toolbar button:focus .ql-fill,.ql-snow.ql-toolbar button.ql-active .ql-fill,.ql-snow .ql-toolbar button.ql-active .ql-fill,.ql-snow.ql-toolbar .ql-picker-label:hover .ql-fill,.ql-snow .ql-toolbar .ql-picker-label:hover .ql-fill,.ql-snow.ql-toolbar .ql-picker-label.ql-active .ql-fill,.ql-snow .ql-toolbar .ql-picker-label.ql-active .ql-fill,.ql-snow.ql-toolbar .ql-picker-item:hover .ql-fill,.ql-snow .ql-toolbar .ql-picker-item:hover .ql-fill,.ql-snow.ql-toolbar .ql-picker-item.ql-selected .ql-fill,.ql-snow .ql-toolbar .ql-picker-item.ql-selected .ql-fill,.ql-snow.ql-toolbar button:hover .ql-stroke.ql-fill,.ql-snow .ql-toolbar button:hover .ql-stroke.ql-fill,.ql-snow.ql-toolbar button:focus .ql-stroke.ql-fill,.ql-snow .ql-toolbar button:focus .ql-stroke.ql-fill,.ql-snow.ql-toolbar button.ql-active .ql-stroke.ql-fill,.ql-snow .ql-toolbar button.ql-active .ql-stroke.ql-fill,.ql-snow.ql-toolbar .ql-picker-label:hover .ql-stroke.ql-fill,.ql-snow .ql-toolbar .ql-picker-label:hover .ql-stroke.ql-fill,.ql-snow.ql-toolbar .ql-picker-label.ql-active .ql-stroke.ql-fill,.ql-snow .ql-toolbar .ql-picker-label.ql-active .ql-stroke.ql-fill,.ql-snow.ql-toolbar .ql-picker-item:hover .ql-stroke.ql-fill,.ql-snow .ql-toolbar .ql-picker-item:hover .ql-stroke.ql-fill,.ql-snow.ql-toolbar .ql-picker-item.ql-selected .ql-stroke.ql-fill,.ql-snow .ql-toolbar .ql-picker-item.ql-selected .ql-stroke.ql-fill{fill:#06c}.ql-snow.ql-toolbar button:hover .ql-stroke,.ql-snow .ql-toolbar button:hover .ql-stroke,.ql-snow.ql-toolbar button:focus .ql-stroke,.ql-snow .ql-toolbar button:focus .ql-stroke,.ql-snow.ql-toolbar button.ql-active .ql-stroke,.ql-snow .ql-toolbar button.ql-active .ql-stroke,.ql-snow.ql-toolbar .ql-picker-label:hover .ql-stroke,.ql-snow .ql-toolbar .ql-picker-label:hover .ql-stroke,.ql-snow.ql-toolbar .ql-picker-label.ql-active .ql-stroke,.ql-snow .ql-toolbar .ql-picker-label.ql-active .ql-stroke,.ql-snow.ql-toolbar .ql-picker-item:hover .ql-stroke,.ql-snow .ql-toolbar .ql-picker-item:hover .ql-stroke,.ql-snow.ql-toolbar .ql-picker-item.ql-selected .ql-stroke,.ql-snow .ql-toolbar .ql-picker-item.ql-selected .ql-stroke,.ql-snow.ql-toolbar button:hover .ql-stroke-miter,.ql-snow .ql-toolbar button:hover .ql-stroke-miter,.ql-snow.ql-toolbar button:focus .ql-stroke-miter,.ql-snow .ql-toolbar button:focus .ql-stroke-miter,.ql-snow.ql-toolbar button.ql-active .ql-stroke-miter,.ql-snow .ql-toolbar button.ql-active .ql-stroke-miter,.ql-snow.ql-toolbar .ql-picker-label:hover .ql-stroke-miter,.ql-snow .ql-toolbar .ql-picker-label:hover .ql-stroke-miter,.ql-snow.ql-toolbar .ql-picker-label.ql-active .ql-stroke-miter,.ql-snow .ql-toolbar .ql-picker-label.ql-active .ql-stroke-miter,.ql-snow.ql-toolbar .ql-picker-item:hover .ql-stroke-miter,.ql-snow .ql-toolbar .ql-picker-item:hover .ql-stroke-miter,.ql-snow.ql-toolbar .ql-picker-item.ql-selected .ql-stroke-miter,.ql-snow .ql-toolbar .ql-picker-item.ql-selected .ql-stroke-miter{stroke:#06c}@media (pointer:coarse){.ql-snow.ql-toolbar button:hover:not(.ql-active),.ql-snow .ql-toolbar button:hover:not(.ql-active){color:#444}.ql-snow.ql-toolbar button:hover:not(.ql-active) .ql-fill,.ql-snow .ql-toolbar button:hover:not(.ql-active) .ql-fill,.ql-snow.ql-toolbar button:hover:not(.ql-active) .ql-stroke.ql-fill,.ql-snow .ql-toolbar button:hover:not(.ql-active) .ql-stroke.ql-fill{fill:#444}.ql-snow.ql-toolbar button:hover:not(.ql-active) .ql-stroke,.ql-snow .ql-toolbar button:hover:not(.ql-active) .ql-stroke,.ql-snow.ql-toolbar button:hover:not(.ql-active) .ql-stroke-miter,.ql-snow .ql-toolbar button:hover:not(.ql-active) .ql-stroke-miter{stroke:#444}}.ql-snow,.ql-snow *{box-sizing:border-box}.ql-snow .ql-hidden{display:none}.ql-snow .ql-out-bottom,.ql-snow .ql-out-top{visibility:hidden}.ql-snow .ql-tooltip{position:absolute;transform:translateY(10px)}.ql-snow .ql-tooltip a{cursor:pointer;text-decoration:none}.ql-snow .ql-tooltip.ql-flip{transform:translateY(-10px)}.ql-snow .ql-formats{vertical-align:middle;display:inline-block}.ql-snow .ql-formats:after{clear:both;content:"";display:table}.ql-snow .ql-stroke{fill:none;stroke:#444;stroke-linecap:round;stroke-linejoin:round;stroke-width:2px}.ql-snow .ql-stroke-miter{fill:none;stroke:#444;stroke-miterlimit:10;stroke-width:2px}.ql-snow .ql-fill,.ql-snow .ql-stroke.ql-fill{fill:#444}.ql-snow .ql-empty{fill:none}.ql-snow .ql-even{fill-rule:evenodd}.ql-snow .ql-thin,.ql-snow .ql-stroke.ql-thin{stroke-width:1px}.ql-snow .ql-transparent{opacity:.4}.ql-snow .ql-direction svg:last-child{display:none}.ql-snow .ql-direction.ql-active svg:last-child{display:inline}.ql-snow .ql-direction.ql-active svg:first-child{display:none}.ql-snow .ql-editor h1{font-size:2em}.ql-snow .ql-editor h2{font-size:1.5em}.ql-snow .ql-editor h3{font-size:1.17em}.ql-snow .ql-editor h4{font-size:1em}.ql-snow .ql-editor h5{font-size:.83em}.ql-snow .ql-editor h6{font-size:.67em}.ql-snow .ql-editor a{text-decoration:underline}.ql-snow .ql-editor blockquote{border-left:4px solid #ccc;margin-top:5px;margin-bottom:5px;padding-left:16px}.ql-snow .ql-editor code,.ql-snow .ql-editor .ql-code-block-container{background-color:#f0f0f0;border-radius:3px}.ql-snow .ql-editor .ql-code-block-container{margin-top:5px;margin-bottom:5px;padding:5px 10px}.ql-snow .ql-editor code{padding:2px 4px;font-size:85%}.ql-snow .ql-editor .ql-code-block-container{color:#f8f8f2;background-color:#23241f;overflow:visible}.ql-snow .ql-editor img{max-width:100%}.ql-snow .ql-picker{color:#444;float:left;vertical-align:middle;height:24px;font-size:14px;font-weight:500;display:inline-block;position:relative}.ql-snow .ql-picker-label{cursor:pointer;width:100%;height:100%;padding-left:8px;padding-right:2px;display:inline-block;position:relative}.ql-snow .ql-picker-label:before{line-height:22px;display:inline-block}.ql-snow .ql-picker-options{white-space:nowrap;background-color:#fff;min-width:100%;padding:4px 8px;display:none;position:absolute}.ql-snow .ql-picker-options .ql-picker-item{cursor:pointer;padding-top:5px;padding-bottom:5px;display:block}.ql-snow .ql-picker.ql-expanded .ql-picker-label{color:#ccc;z-index:2}.ql-snow .ql-picker.ql-expanded .ql-picker-label .ql-fill{fill:#ccc}.ql-snow .ql-picker.ql-expanded .ql-picker-label .ql-stroke{stroke:#ccc}.ql-snow .ql-picker.ql-expanded .ql-picker-options{z-index:1;margin-top:-1px;display:block;top:100%}.ql-snow .ql-color-picker,.ql-snow .ql-icon-picker{width:28px}.ql-snow .ql-color-picker .ql-picker-label,.ql-snow .ql-icon-picker .ql-picker-label{padding:2px 4px}.ql-snow .ql-color-picker .ql-picker-label svg,.ql-snow .ql-icon-picker .ql-picker-label svg{right:4px}.ql-snow .ql-icon-picker .ql-picker-options{padding:4px 0}.ql-snow .ql-icon-picker .ql-picker-item{width:24px;height:24px;padding:2px 4px}.ql-snow .ql-color-picker .ql-picker-options{width:152px;padding:3px 5px}.ql-snow .ql-color-picker .ql-picker-item{float:left;border:1px solid #0000;width:16px;height:16px;margin:2px;padding:0}.ql-snow .ql-picker:not(.ql-color-picker):not(.ql-icon-picker) svg{width:18px;margin-top:-9px;position:absolute;top:50%;right:0}.ql-snow .ql-picker.ql-header .ql-picker-label[data-label]:not([data-label=""]):before,.ql-snow .ql-picker.ql-font .ql-picker-label[data-label]:not([data-label=""]):before,.ql-snow .ql-picker.ql-size .ql-picker-label[data-label]:not([data-label=""]):before,.ql-snow .ql-picker.ql-header .ql-picker-item[data-label]:not([data-label=""]):before,.ql-snow .ql-picker.ql-font .ql-picker-item[data-label]:not([data-label=""]):before,.ql-snow .ql-picker.ql-size .ql-picker-item[data-label]:not([data-label=""]):before{content:attr(data-label)}.ql-snow .ql-picker.ql-header{width:98px}.ql-snow .ql-picker.ql-header .ql-picker-label:before,.ql-snow .ql-picker.ql-header .ql-picker-item:before{content:"Normal"}.ql-snow .ql-picker.ql-header .ql-picker-label[data-value="1"]:before,.ql-snow .ql-picker.ql-header .ql-picker-item[data-value="1"]:before{content:"Heading 1"}.ql-snow .ql-picker.ql-header .ql-picker-label[data-value="2"]:before,.ql-snow .ql-picker.ql-header .ql-picker-item[data-value="2"]:before{content:"Heading 2"}.ql-snow .ql-picker.ql-header .ql-picker-label[data-value="3"]:before,.ql-snow .ql-picker.ql-header .ql-picker-item[data-value="3"]:before{content:"Heading 3"}.ql-snow .ql-picker.ql-header .ql-picker-label[data-value="4"]:before,.ql-snow .ql-picker.ql-header .ql-picker-item[data-value="4"]:before{content:"Heading 4"}.ql-snow .ql-picker.ql-header .ql-picker-label[data-value="5"]:before,.ql-snow .ql-picker.ql-header .ql-picker-item[data-value="5"]:before{content:"Heading 5"}.ql-snow .ql-picker.ql-header .ql-picker-label[data-value="6"]:before,.ql-snow .ql-picker.ql-header .ql-picker-item[data-value="6"]:before{content:"Heading 6"}.ql-snow .ql-picker.ql-header .ql-picker-item[data-value="1"]:before{font-size:2em}.ql-snow .ql-picker.ql-header .ql-picker-item[data-value="2"]:before{font-size:1.5em}.ql-snow .ql-picker.ql-header .ql-picker-item[data-value="3"]:before{font-size:1.17em}.ql-snow .ql-picker.ql-header .ql-picker-item[data-value="4"]:before{font-size:1em}.ql-snow .ql-picker.ql-header .ql-picker-item[data-value="5"]:before{font-size:.83em}.ql-snow .ql-picker.ql-header .ql-picker-item[data-value="6"]:before{font-size:.67em}.ql-snow .ql-picker.ql-font{width:108px}.ql-snow .ql-picker.ql-font .ql-picker-label:before,.ql-snow .ql-picker.ql-font .ql-picker-item:before{content:"Sans Serif"}.ql-snow .ql-picker.ql-font .ql-picker-label[data-value=serif]:before,.ql-snow .ql-picker.ql-font .ql-picker-item[data-value=serif]:before{content:"Serif"}.ql-snow .ql-picker.ql-font .ql-picker-label[data-value=monospace]:before,.ql-snow .ql-picker.ql-font .ql-picker-item[data-value=monospace]:before{content:"Monospace"}.ql-snow .ql-picker.ql-font .ql-picker-item[data-value=serif]:before{font-family:Georgia,Times New Roman,serif}.ql-snow .ql-picker.ql-font .ql-picker-item[data-value=monospace]:before{font-family:Monaco,Courier New,monospace}.ql-snow .ql-picker.ql-size{width:98px}.ql-snow .ql-picker.ql-size .ql-picker-label:before,.ql-snow .ql-picker.ql-size .ql-picker-item:before{content:"Normal"}.ql-snow .ql-picker.ql-size .ql-picker-label[data-value=small]:before,.ql-snow .ql-picker.ql-size .ql-picker-item[data-value=small]:before{content:"Small"}.ql-snow .ql-picker.ql-size .ql-picker-label[data-value=large]:before,.ql-snow .ql-picker.ql-size .ql-picker-item[data-value=large]:before{content:"Large"}.ql-snow .ql-picker.ql-size .ql-picker-label[data-value=huge]:before,.ql-snow .ql-picker.ql-size .ql-picker-item[data-value=huge]:before{content:"Huge"}.ql-snow .ql-picker.ql-size .ql-picker-item[data-value=small]:before{font-size:10px}.ql-snow .ql-picker.ql-size .ql-picker-item[data-value=large]:before{font-size:18px}.ql-snow .ql-picker.ql-size .ql-picker-item[data-value=huge]:before{font-size:32px}.ql-snow .ql-color-picker.ql-background .ql-picker-item{background-color:#fff}.ql-snow .ql-color-picker.ql-color .ql-picker-item{background-color:#000}.ql-code-block-container{position:relative}.ql-code-block-container .ql-ui{top:5px;right:5px}.ql-toolbar.ql-snow{box-sizing:border-box;border:1px solid #ccc;padding:8px;font-family:Helvetica Neue,Helvetica,Arial,sans-serif}.ql-toolbar.ql-snow .ql-formats{margin-right:15px}.ql-toolbar.ql-snow .ql-picker-label{border:1px solid #0000}.ql-toolbar.ql-snow .ql-picker-options{border:1px solid #0000;box-shadow:0 2px 8px #0003}.ql-toolbar.ql-snow .ql-picker.ql-expanded .ql-picker-label,.ql-toolbar.ql-snow .ql-picker.ql-expanded .ql-picker-options{border-color:#ccc}.ql-toolbar.ql-snow .ql-color-picker .ql-picker-item.ql-selected,.ql-toolbar.ql-snow .ql-color-picker .ql-picker-item:hover{border-color:#000}.ql-toolbar.ql-snow+.ql-container.ql-snow{border-top:0}.ql-snow .ql-tooltip{color:#444;white-space:nowrap;background-color:#fff;border:1px solid #ccc;padding:5px 12px;box-shadow:0 0 5px #ddd}.ql-snow .ql-tooltip:before{content:"Visit URL:";margin-right:8px;line-height:26px}.ql-snow .ql-tooltip input[type=text]{border:1px solid #ccc;width:170px;height:26px;margin:0;padding:3px 5px;font-size:13px;display:none}.ql-snow .ql-tooltip a.ql-preview{text-overflow:ellipsis;vertical-align:top;max-width:200px;display:inline-block;overflow-x:hidden}.ql-snow .ql-tooltip a.ql-action:after{content:"Edit";border-right:1px solid #ccc;margin-left:16px;padding-right:8px}.ql-snow .ql-tooltip a.ql-remove:before{content:"Remove";margin-left:8px}.ql-snow .ql-tooltip a{line-height:26px}.ql-snow .ql-tooltip.ql-editing a.ql-preview,.ql-snow .ql-tooltip.ql-editing a.ql-remove{display:none}.ql-snow .ql-tooltip.ql-editing input[type=text]{display:inline-block}.ql-snow .ql-tooltip.ql-editing a.ql-action:after{content:"Save";border-right:0;padding-right:0}.ql-snow .ql-tooltip[data-mode=link]:before{content:"Enter link:"}.ql-snow .ql-tooltip[data-mode=formula]:before{content:"Enter formula:"}.ql-snow .ql-tooltip[data-mode=video]:before{content:"Enter video:"}.ql-snow a{color:#06c}.ql-container.ql-snow{border:1px solid #ccc}